Technical Customer Solutions Manager

A company is looking for a Technical Customer Solutions Manager to drive client success through effective product utilization.

Key Responsibilities

Develop and implement project plans for customer issue resolution and quality improvement

Act as the primary relationship manager for assigned accounts, ensuring proactive communication and collaboration

Analyze client support tickets and advocate for internal resolution of product issues

Required Qualifications

Master's Degree or a minimum of 6 years of relevant experience in healthcare, preferably on the Payer side

Operational knowledge of data processing systems and regulatory compliance

6+ years of technical expertise in claims processing and encounter submissions

Fluent in Software as a Service (SaaS) distribution models

Understanding of various lines of business in a Payer organization