Creator Success Advocate, BeatStars Marketplace Job at BeatStars in Baltimore

Creator Success Advocate, BeatStars Marketplace

Remote - USA

About BeatStars

Since 2008, BeatStars has been the pioneering and go-to online music marketplace to connect millions of recording artists and music producers worldwide. BeatStars is also the leading artist discovery tool for all the major and independent labels. Most recently, BeatStars partnered with Sony Publishing to launch its publishing arm on the platform.

Today, BeatStars has over 10 million creators engaging in our platform, and we\'ve paid over $400M to our creator community. We continue to support independent musicians with the tools, community, opportunities, and education they need to earn a living doing what they love.

What You’ll Be Doing

In the role of Creator Success Advocate, BeatStars Marketplace, you’ll demonstrate a proven ability to establish and cultivate meaningful relationships with our top Marketplace producers to ensure a world-class customer experience, help them succeed and grow their brand on BeatStars, and hit sales quotas for our Promote feature. As an experienced customer success professional, you will become knowledgeable about BeatStars Marketplace along with our Promote product, define and practice customer success best practices and processes, and excel in delivering service that exceeds our customers’ expectations. Ideally, you will benefit from prior experience in a results-driven, customer success, and account management role interacting with artists and producers in the music industry. Reporting to the Director of Creator Success, you’re a proactive, solutions-oriented team member who thrives in an environment that is highly autonomous, collaborative, and supportive.

Responsibilities

• Develop and cultivate strong customer relationships with our top Marketplace members to deliver the maximum value from our products and services while helping optimize their experience and support a successful user journey
• Upsell BeatStars’ Promote feature, including educating producers on how to benefit from the feature, to meet ambitious sales quotas and revenue targets
• Prospect for members who could benefit from utilizing BeatStars Promote to increase their brand awareness on the BeatStars Marketplace
• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting to help increase the effectiveness of the entire team
• Review the customer journey, identifying how to support it at key points through feature optimization and cross-sells, taking a consultative approach in helping clients overcome issues and achieve goals
• Help producers set goals and establish milestones to work towards on a path to help them grow their music business
• Work closely with Marketing colleagues to identify success stories and the creation of testimonials, training content, and educational materials for producers to keep them engaged and enhance their success
• Review customer complaints and concerns, and seek to improve the customer experience in collaboration with the product / support team
• Attend BeatStars meet-ups and relevant music industry events in person to connect with creators, understand their needs, provide personalized support, and stay updated on industry trends.
• Curate playlists as needed to support ongoing playlist features on our site.

What you’ll need

This role might be for you if

We\u2019re a small and growing team working together closely and operating with complete autonomy and freedom. This means you will have a direct impact on any project that you work on, and your success will be felt across the company and by your clients. Some other perks include :

Compensation :

This salary / OTE range represents the low, middle, and high end of the salary or OTE (Sales roles only) range for this position, and is subject to change. To determine starting pay, we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Salary / OTE is just one component of our total rewards package. All regular employees are also eligible for additional benefits and perks BeatStars has to offer.

OTE : $75,000-$87,000 USD; base plus incentive. Base target $45,000-$53,000 and incentive target $30,000-$34,000.

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