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Omnichannel Product Manager (Onsite)

Omnichannel Product Manager (Onsite)

Serigor Inc.Linthicum, MD, US
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Job Title :

  • Omnichannel Product Manager (Onsite) Location : Linthicum, MD Duration : 12+ Months Job Description : The Omnichannel Product Manager is responsible for defining the product vision, strategy and roadmap for products that integrate multiple customer channels in line with Business Product Owner’s expectations.
  • Performs day-to-day management of the portfolio in line with the Product Increment / Platform roadmap and program manages below activities overseeing multiple projects.

Responsibilities :

  • Take end-to-end ownership of product owner and maintain the product backlog, prioritizing features and creating detailed product requirements, user stories, and specifications for development teams.
  • Acts as a facilitator between a State agency and IT contractor.
  • Is responsible for ensuring that work performed under TOs is within scope, consistent with requirements, and delivered on time and on budget.
  • Identifies critical paths, tasks, dates, testing, and acceptance criteria.
  • Manages issue tracking, SLA monitoring, risk and mitigation plans.
  • Coordinates with stakeholders on platform-specific technical documentation including SOW.
  • Facilitate scrum management including pre-program and post-program increment planning sessions.
  • Coordinate the execution of all program level processes and the preparation and execution of Release Planning Events.
  • Review project plans with PMs and make recommendations or provide feedback based on the needs of the program.
  • Facilitate program continuous improvement activities to include Inspect and adapt workshops.
  • Take ownership for overseeing the agile release team and ensuring alignment with Scrum Master(s) to provide estimation by release team(s) for program visibility.
  • Share, promote and communicate agile best practices, concepts and values while mentoring and motivating enterprise teams.
  • Drive the execution of the program releases across collaborative and cross-functional teams.
  • Identifying issues and risks and recommending possible issue and risk mitigation strategies.
  • Facilitating State agency and Contractor discussions / meetings.
  • Ensuring that performance is within scope, consistent with requirements, and delivered on time and within budget.
  • Identifying critical paths, tasks, dates, testing, and acceptance criteria.
  • Forming the strategy and roadmap for operating systems platform and architecture.
  • Monitor and maintain records of system performance and capacity to arrange vendor services or other actions for reconfiguration and anticipate requirements for system expansion.
  • Coordinate portfolio’s software procurement and renewals on time.
  • Demonstrates a broad understanding of client IT environmental issues and solutions.
  • Must demonstrate excellence in written and verbal communication skills.
  • Expertise in project financials, cost estimations, validations.

    • Validates performance health metrics, proactively alerts stakeholders on potential issues. and Monitor that necessary system backups are performed, and storage and rotation of backups is accomplished Education :

  • This position requires a Bachelor’s degree from an accredited college or university in Engineering, Computer Science, Mathematics, or a related scientific or technical discipline. (Note : A Master’s degree and Salesforce certification is preferred).

    • General Experience :

  • The proposed candidate must have at least ten (10) years of experience planning, designing, building, and implementing IT application systems.
  • This individual must have led or been part of major IT applications implementation efforts.
  • This individual must also have a strong background in software engineering principles and techniques.

    • Specialized Experience :

  • The proposed candidate must have at least six (6) years of experience in program managing medium to large-scale Omnichannel solutions involving IVR, Telephony, Chatbot, CRM applications specifically in the Salesforce platform.   Powered by JazzHR
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    Manager Onsite • Linthicum, MD, US

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