Service Communications Advisor

Job Description

Job Description

Company Description

About Us

At Reboot Staff, we are dedicated to connecting top talent with forward-thinking organizations. Based on a foundation of excellence, innovation, and trust, we provide staffing solutions that help businesses grow while creating meaningful opportunities for professionals. Our team is committed to fostering an environment where ambition, creativity, and career growth come together seamlessly.

Job Description

Job Description

We are seeking a Service Communications Advisor to join our growing team in Madison, WI. In this role, you will serve as the bridge between clients and service teams, ensuring messages are delivered clearly, accurately, and in alignment with organizational standards. This position requires strong interpersonal skills, attention to detail, and the ability to manage multiple priorities while maintaining a professional, client-focused approach.

Responsibilities

Act as the primary point of contact for client communications, providing timely and accurate updates.

Draft, review, and distribute service-related correspondence to ensure clarity and professionalism.

Collaborate with internal teams to streamline communication processes and resolve client concerns.

Monitor and report on service delivery metrics, highlighting areas for improvement.

Support the development of communication strategies that enhance client satisfaction and retention.

Maintain detailed records of client interactions and follow-up actions.

Qualifications

Qualifications

Bachelor’s degree in Communications, Business Administration, or a related field preferred.

Minimum of 2 years’ experience in client service, account management, or communications.

Excellent written and verbal communication skills with strong attention to detail.

Ability to work independently and as part of a collaborative team.

Strong organizational and problem-solving skills.

Proficiency in Microsoft Office Suite and professional communication tools.

Additional Information

Benefits

Competitive Salary : $59,000 – $64,000 annually.

Professional Growth Opportunities : Clear pathways for advancement within the company.

Skill Development : Ongoing training to enhance communication, leadership, and service delivery expertise.

Job Type : Full-time, on-site role with a stable and supportive work environment.

Employee Support : Access to resources that encourage both professional and personal success.