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Membership Assistant / Data Entry Clerk

Membership Assistant / Data Entry Clerk

TEXAS RETIRED TEACHERS ASSOCIATIONAustin, TX, US
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Job Description

Job Description

Benefits :

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

About TRTA : The Texas Retired Teachers Association (TRTA) is a 501(c)(4) not-for-profit organization with a mission to protect and improve the retirement benefits of all Texas public education employees. TRTA is the largest organization of its kind in the country with more than 97,000 members. TRTA has worked for more than seven decades to defend the TRS Texas pension plan and the organization intends to maintain this work indefinitely. Learn more at www.trta.org.

General Purpose

  • Seeking Membership Assistant / Data Entry Clerk for immediate hire onsite. Pay is $23 / hour.
  • The Membership Assistant / Data Entry Clerk position provides general administrative and clerical support daily for the Membership Department and handles phone inquiries as needed. The position manages multiple data entry tasks.
  • The Membership Assistant / Data Entry Clerk is a full-time, salaried position. Permanent compensation package includes vacation, sick leave, personal days, holidays, and other employee benefits, as well as free parking in secure garage in downtown Austin.
  • TRTA is a non-smoking office environment. Dress code is business casual attire.
  • Work hours are Monday through Friday, 8 : 00 a.m. to 5 : 00 p.m. unless otherwise specified by the Executive Director or Deputy Director. This position will require daily in-person presence at TRTAs downtown Austin office.

    • Primary Tasks and Responsibilities

  • Performs multiple administrative and data entry tasks daily including but not limited to alphabetizing, sorting batches, scanning, processing membership applications, creating new member accounts, entering memberships into IMIS database, and logging checks.
  • Performs basic database maintenance, such as locating duplicates and merging member accounts, and resolving paid-through dates with dues payments.
  • Answers inquiries from TRTA members by phone and email, including but not limited to resetting usernames and passwords, accepting dues payments, answering questions about member benefits, updating member contact information, and managing member requests.
  • Assists key Membership Department personnel with Day at the Capitol and Convention registration, and delegate designation for House of Delegates.
  • Serves as back-up to primary receptionist as needed, to include answering multi-line telephone system and taking and relaying messages for staff members while maintaining professional courtesy.
  • Performs special projects and runs membership reports as requested for other departments, such as the Accounting and Communications Departments.
  • Other duties as assigned by Executive Director or Deputy Director.

    • Key Competencies

  • demonstrates initiative, reliability, consistency, and punctuality
  • ability to multi-task and be flexible
  • organized and detail-oriented
  • excellent verbal and written communication skills

    • Education and Experience

  • Bachelors degree or equivalent preferred, Associates degree required
  • Experience using IMIS database or similar database program required
  • Advanced Knowledge of customer service principles and practices required
  • Advanced knowledge of data entry, administrative, and clerical procedures required
  • Experience managing a multi-phone line system preferred
  • Knowledge of computers and relevant software applications such as Microsoft Word, Excel, Outlook, and Google Docs and Google Calendar required
  • Spanish-speaking preferred

    • Job Type : Full-time

    Pay : $23.00 per hour

    Expected hours : 40 per week

    Benefits :

  • SEP / IRA
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

    • Schedule :

  • 8-hour shift

    • Work Location : In person

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