Medicaid Supports

Russell Tobin • Minneapolis, MN, US

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Russell Tobin's client, an insurance company, is currently seeking Remote Customer Service Representatives – Medicaid Supports (Part time)

Job Title : Customer Service Representative (Remote)

Location : 100% Remote (Must reside in Mountain Time Zone preferred)

Pay Range : $17 - $18.00 per hour

Schedule : Monday – Friday, 8 : 00 AM to 5 : 00 PM MT training then

Part time Schedule : 10 : 00 AM – 2 : 00 PM MT

Job Type : Contract (Contract-to-Hire opportunity)

About the Role :

We are seeking experienced and compassionate Customer Service Representatives to support healthcare providers by answering inbound calls related to Medicaid claims, authorizations, and eligibility. You'll play a critical role in helping providers navigate complex processes while delivering high-quality customer support.

Key Responsibilities :

Respond to inbound inquiries from medical providers regarding patient claims, prior authorizations, member eligibility, portal navigation, and explanation of benefits.
Resolve issues on the first call while ensuring excellent customer experience.
Accurately document all calls and interactions in internal systems.
Adhere to performance standards related to productivity, schedule, and quality.
Ensure compliance with HIPAA and company policies at all times.

Schedule & Attendance Requirements :

Part-time schedule : Monday – Friday, 10 : 00 AM – 2 : 00 PM MT

Orientation : November 24 – November 26, 2025

Holidays :

November 27 : Thanksgiving Day (Off)

November 28 : Black Friday (Off)

Training Begins : Monday, December 1, 2025

Important : No time off is permitted during the 6-week training period.

Technical & Equipment Requirements :

Must have wired internet (Ethernet connection required); Wi-Fi is not allowed

A 10-foot Ethernet cord will be provided. If a longer cable is needed, the candidate must supply it themselves.

Required Qualifications :

High School Diploma or GED

Minimum 1 year of customer service experience

At least 1 year of call center experience

Experience with Medicaid or insurance billing

Proficient with basic computer skills and Microsoft Office (Word, Excel, Outlook)

Familiarity with Microsoft Teams for communication and collaboration

Ability to work independently and manage tasks in a remote environment

Strong multitasking, communication, and problem-solving skills

Preferred Qualifications :

Bilingual in English and Spanish

Previous experience in healthcare customer service, particularly with Medicaid

Familiarity with Salesforce, CX1, or similar call center / CRM platforms

Experience working in a remote call center environment

Ideal Candidate Profile :

Background in healthcare customer service, Medicaid, or insurance billing

Technically adept and comfortable using multiple platforms simultaneously

Organized, dependable, and driven to provide high-quality service

Has a secure and distraction-free home office setup

Benefits that Russell Tobin offers :

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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Medicaid • Minneapolis, MN, US