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Applications Support Administrator - Contract & Onsite in Aventura, FL | Eligibility : Citizen's

Applications Support Administrator - Contract & Onsite in Aventura, FL | Eligibility : Citizen's

Elite Technical's CustomerAventura, FL, US
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Applications Support Administrator

Our client, an IT Services organization supporting commercial and federal clients, is seeking an Applications Support Administrator to be the internal go-to expert for the daily administration, optimization, and troubleshooting of third-party business-critical applications-including Okta, JAMF, Zoom Enterprise, Google Workspace Enterprise, Moyle MDM, PandaDoc, JotForm, NetSuite, Zendesk, HubSpot, Aloware, and others.

Key Responsibilities :

Application Support & Administration

  • Provide tier 2 and 3 technical supports for application issues, including access, performance, and configuration for key systems like Zoom Enterprise, NetSuite, Zendesk, PandaDoc, Google Workspace and OKTA.
  • Administer Okta SSO policies, group memberships, application provisioning, and MFA configurations.
  • Support the deployment and maintenance of JAMF and Apple Business Manager for Apple device management, including remote commands, profile updates, and compliance enforcement.
  • Manage user lifecycle (provisioning / deprovisioning) in Okta and across integrated platforms, ensuring security and continuity during onboarding and offboarding.

Optimization & Workflow Automation

  • Evaluate workflows within tools like JotForm, PandaDoc, and Zendesk to identify ineUiciencies and implement automation via platform-native tools or connectors like Zapier or APIs.
  • Monitor SaaS platforms for updates and identify improvement opportunities to enhance team productivity, communication, and visibility.

    • Reporting & Analytics

  • Develop actionable dashboards and reports in platforms like Google Workspace (Sheets / Data

    • Studio), Zoom Analytics, Zendesk, and NetSuite to track adoption, performance, and user satisfaction.

  • Support business units in creating usage reports and compliance documentation (e.g., Zoom call logs, email audits, ticketing insights).

    • Training & Documentation

  • Develop and maintain end-user documentation, knowledge base articles, and video tutorials tailored to varying user proficiency levels.
  • Lead onboarding sessions and training workshops on key tools like Google Workspace, Zoom, PandaDoc, and Zendesk.

    • Collaboration & Vendor Liaison

  • Act as a bridge between technical teams and business units to align system functionality with operational needs.
  • Interface with vendors to escalate and resolve technical issues, manage escalations, and request feature enhancements.
  • Support the CIO with quarterly software reviews, contract documentation, SOC2 compliance tracking, and annual software performance assessments

    • Required Skills

    Required Qualifications :

  • Bachelor-s degree in information systems, Computer Science, or equivalent practical experience.
  • 5+ years of experience in SaaS administration or technical support, preferably in a fast-paced or high-growth environment.
  • Hands-on experience with :

    • o Okta (user provisioning, app assignments, policies)

    o JAMF and / or Apple Device Management tools

    o Google Workspace Enterprise (Gmail, Calendar, Drive Admin Console)

    o Zoom Enterprise (Webinars, Events, Licensing)

    o Zendesk, PandaDoc, NetSuite, Aloware, and JotForm.

  • Familiarity with mobile device and identity management, SaaS license management, and audit

    • practices.

  • Strong troubleshooting skills with the ability to diagnose cross-platform issues.
  • Excellent written and verbal communication skills, especially when explaining technical details to non-technical users.

    • Preferred Qualifications :

  • Working knowledge of scripting (e.g., PowerShell, Bash, or Python) for basic automation.
  • Experience with SaaS integration tools like Zapier, Make (Integromat), or Google Apps Script.
  • Understanding of PCI and HIPAA compliance requirements as applied to SaaS.
  • Experience supporting or deploying systems in Zero Trust environments
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