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Customer Service Representative

Customer Service Representative

CornerStone StaffingCary, NC, US
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Job Description

Job Description

Customer Service Representative

Cary, NC | Onsite

COMPENSATION & SCHEDULE

  • $20.40 / hour
  • Mon–Fri : 11 : 30am–8 : 00pm
  • W2, Full-Time

ROLE IMPACT : As a key member of the customer service team, you’ll ensure timely and accurate communication with patients regarding prescription fulfillment, payment coordination, and delivery scheduling. This role minimizes workflow disruptions and supports patient satisfaction by triaging inbound inquiries and updating patient profiles within pharmacy systems.

KEY RESPONSIBILITIES

  • Respond to high-volume inbound calls regarding prescription status, financials, and general inquiries
  • Schedule medication deliveries and process payment details to support timely shipment
  • Transfer calls to clinical staff (nurses / pharmacists) for escalated concerns or adverse events
  • Maintain accurate and concise call documentation within management systems
  • Verify insurance, refill needs, and issue invoices as requested by patients

    • MINIMUM QUALIFICATIONS

  • 1+ year call center or phone-based customer service experience
  • Strong written and verbal communication skills
  • Minimum typing speed of 35 WPM
  • Ability to manage patient-sensitive data with professionalism

    • CORE TOOLS & SYSTEMS

  • Pharmacy Management Systems
  • Call Center Telephony Platforms
  • CRM or Case Management Tools
  • Typing / Keyboard Proficiency Tools
  • Microsoft Outlook
  • EMR / EHR systems (for internal routing)

    • PREFERRED SKILLS

  • Bilingual (Spanish or other language)
  • Previous experience in healthcare or pharmacy environment
  • Familiarity with HIPAA-compliant communication

    • LEGAL NOTICE

    By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at : https : / / www.cornerstonestaffing.com / privacy

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    Customer Service Representative • Cary, NC, US

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