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Director of Environmental Services (South Bend)
Director of Environmental Services (South Bend)Beacon Health System • South Bend, IN, US
Director of Environmental Services (South Bend)

Director of Environmental Services (South Bend)

Beacon Health System • South Bend, IN, US
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The Director of Environmental Services at Memorial Hospital in South Bend, IN, is responsible for planning, organizing, and managing the overall cleanliness and sanitation of the organization. This leader ensures a safe, welcoming, and high-quality environment for patients, visitors, and staff, serving as the key contact for all matters related to environmental standards and internal cleanliness.

Key Responsibilities

Leadership & Operations

  • Develop and implement departmental goals, policies, and procedures that support organizational standards.
  • Oversee all environmental staff functions, including hiring, training, scheduling, evaluation, and performance management.
  • Ensure staffing levels and assignments meet productivity, quality, and customer service standards.
  • Resolve complaints and collaborate with departments to continuously improve service delivery.
  • Maintain compliance with hospital policies, union agreements, and applicable regulations.
  • Participate in and / or lead process improvement and quality initiatives.

Quality & Resource Management

  • Establish and monitor quality control standards for cleanliness and infection prevention.
  • Conduct regular inspections of patient care and public areas to ensure compliance with standards.
  • Manage departmental budgets, control costs, and approve supply and equipment purchases.
  • Evaluate and recommend products, equipment, and service enhancements to improve performance and efficiency.
  • Coordinate with Infection Control and other departments on product selection, safety, and transition planning.
  • Prepare reports related to productivity, quality, and performance metrics.

    • Support & Engagement

  • Provide backup support for environmental service requests, prioritizing and dispatching staff as needed.
  • Foster a culture of accountability, safety, and respect within the department.
  • Maintain open communication with leadership and staff to ensure clarity, consistency, and collaboration.

    • Leadership Competencies

  • Drives Results : Consistently delivers on commitments and outcomes.
  • Customer Focus : Builds strong relationships and ensures customer-centric solutions.
  • Instills Trust : Demonstrates integrity, authenticity, and reliability.
  • Collaborates : Works effectively across departments to achieve shared goals.
  • Communicates Effectively : Adapts communication to diverse audiences with clarity and purpose.

    • Education & Experience

  • Bachelors degree required.
  • Minimum of two (2) years of management or supervisory experience in housekeeping / environmental services required.
  • Healthcare experience within the past three years required.
  • Certification in Environmental Services or related field preferred.

    • Knowledge & Skills

  • Strong analytical and problem-solving abilities.
  • Demonstrated leadership and team development skills.
  • Excellent written and verbal communication skills.
  • Ability to manage budgets, control costs, and make data-informed decisions.
  • Knowledge of infection control standards, regulatory compliance, and safety practices.

    • Working Conditions & Physical Demands

  • Work occurs in patient and non-patient care areas; may involve exposure to noise, chemicals, and varying temperatures.
  • Requires mobility to walk or stand for extended periods and the ability to lift up to 50 pounds.
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    Director Environmental • South Bend, IN, US

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