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Customer Service Professional

Customer Service Professional

ArvigTwin Valley, MN, US
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Customer Service Professional

Job Category : Customer Experience (NS)

Requisition Number : CUSTO002127

Full-Time

Twin Valley, MN 56584, USA

Job Details

Description

Customer Service Professional

$19.47 / hr.

Arvig : Committed to Service, Dedicated to You

Join one of the nation's largest independent broadband service providers! At Arvig, we deliver leading-edge broadband and telecommunications solutions -including high-speed internet, TV, phone, and security- to residential and business customers across Minnesota and beyond.

Our success is driven by a team of nearly 900 talented employees who embody our core values : ownership, engagement, efficiency, and knowledge. We believe our people are the driving force behind everything we achieve, and we foster a culture built on courage, humility, open-mindedness, integrity, respect, and safety.

At Arvig, our goal is clear : to provide exceptional service and reliable solutions, backed by the latest technology, in an environment where employees can thrive in growth and opportunity.

Discover the Arvig Advantage - a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills, ideas, and ambitions make a meaningful difference

What You'll Do

As a Customer Service Professional, you will be the first point of contact for our customers, ensuring their needs are met with efficiency, professionalism, and care.

  • Be a Product Pro : Learn the ins and outs of Arvig's awesome products and services
  • Solve Problems : Help customer find solutions, educate them on self-service tools, and make sure they leave every interaction happy
  • Stay Connected : Handle calls, chats, emails, and face-to-face interactions with a smile and stellar communication skills
  • Own the Process : Navigate billing systems, process transactions, and complete service orders like a boss
  • Build Relationships : Collaborate across teams and make sure every customer feels confident and valued

What You'll Bring

  • Commitment to Safety : A strong dedication to maintaining a safe environment -both physically and mentally- for yourself, your colleagues, and customers
  • A tech-savvy problem solver who's passionate about helping others
  • Stellar communication skills and the ability to explain things in a clear, friendly way
  • Attention to detail
  • Resiliency, dependability, and a commitment to continuous learning
  • High school diploma or GED required; an associate's degree is a plus!

    • Your Schedule

    Monday - Friday, 9 : 30 a.m. to 6 : 00 p.m., and occasional Saturdays from 9 : 00 am to 1 : 00 pm.

    Your Location

    In-person : Twin Valley, MN

    Experience the Benefits of a Career with Arvig

    At Arvig, we offer more than just a job - we provide a foundation for a fulfilling career, supported by benefits that empower you to succeed both professionally and personally.

  • Competitive Pay; Start with a strong, competitive wage that reflects market standards, with opportunities for pay increases based on your performance and contributions
  • Comprehensive Insurance Coverage : Protect what matters most with robust health, dental, vision, and life insurance plans for you and your family
  • Financial Security : Plan confidently for the future with our 401(k) program and the added advantage of our Employee Stock Ownership Plan (ESOP) - because your success is our success
  • Work-Life Balance : Prioritize your well-being with generous paid time off, holidays, and educational reimbursement opportunities to support your growth
  • Clear Career Pathways : Explore visible career paths across the company, designed to help you grow, advance, and achieve your professional goals
  • Exclusive Perks : Enjoy company service discounts and FREE internet at your primary residence where Arvig provides service -because being connected matters

    • At Arvig, we're dedicated to creating an environment where you can grow, feel valued, and build a future you're proud of. Join us and enjoy benefits designed with you in mind!

    Please note : Arvig is unlikely to offer H-1B sponsorship due to limited H-1B visa availability.

    EOE / Disabilities / Vets

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    Service Professional • Twin Valley, MN, US

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