Imaging Analyst II (REMOTE)

Employment Type : Full time

Shift : Description :

POSITION PURPOSE

Provides primary responsibility for the technical administration of digital imaging information systems and technologies and the day-to-day support of users of these systems and technologies. Represents a highly experienced level in digital imaging informatics and technology support, system development and project management and serves as an expert in the work group. Possesses an expert level knowledge of imaging (Radiology, Cardiology, Surgery, Endoscopy, etc.) informatics and technologies, including the departmental operations that utilize them. Leads small to medium size imaging informatics and technology projects and l mentors team members on effective project management tools and techniques. Possesses a track record of superior technical and operational problem identification and resolution abilities and executes resolution steps with minimal to no oversight. Possesses a track record of excellent customer service skills as supported in feedback by internal and external customers.

ESSENTIAL FUNCTIONS

• Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices and decisions.
• Provides day-to-day advanced technical support of digital imaging information systems and technologies and customer support of the users of these systems and technologies with minimal to no oversight.
• Serves as an active participant in requirements assessment, prioritization, planning, scheduling and execution activity with scheduled / unscheduled maintenance of hardware and software systems as assigned.
• Maintains plan for equipment quality assurance, performance verification and preventative maintenance procedures according to program standards including compliance auditing.
• Performs advanced system management and administrative functions (e.g., system table build functions, configuration and management of the following system components : DICOM Application Server (DAS), HL7 broker, DICOM Print Server (DPS), Enterprise Archive (EA), etc.
• Develops reports from supported systems for the purposes of external billing, technical risk mitigation and responsible consumption of system resources by customers.
• Monitors system resource utilization and takes action to remedy irresponsible consumption of system resources by customers.
• Schedules and performs structured and ad hoc training of physician, technologist and other end-users with minimal to no oversight.
• Develops training programs for customers and peers.
• Assumes leadership role with problem identification and / or improvement opportunity, develops documentation and communicates new procedures and processes that contribute to the optimal use of digital imaging information systems and technologies.
• Assists imaging departments with policy and procedure development and evolution in relation to imaging informatics and technologies.
• Tracks service and enhancement requests with vendors and other support providers to ensure requests are being addressed in an appropriate manner.
• Provides after-hours on-call support for the immediate resolution of critical / emergency system issues with appropriate supporting protocol in place.
• Maintains a high level of customer satisfaction as supported in the customer satisfaction surveys.
• Identifies opportunities for improvement in communication with end users regarding the status of system issue resolution.
• Functions at a high level as a contributing member of the Digital Imaging Technology program and TIS.
• Fosters a positive and productive work environment with co-workers, customers and vendors.
• Identifies personal and workgroup professional development needs and takes appropriate action (i.e., independent research, attend training and / or conduct training related to insufficient subject area) to fulfill these needs.
• Demonstrates flexibility in accepting work assignments and models team behavior conducive to work team environment.
• Travels between hospital facilities, its subsidiaries and affiliates, Trinity Health Corporate offices, vendor locations and other sites as required.
• Maintains current knowledge of regulatory standards which may impact utilization of assigned applications.
• Works with responsible end-users to ensure downtime policies and procedures are in place, rehearsed and executed when necessary.
• Utilizes TIS service request tracking system in accordance with departmental policy.
• Attends and actively participates in user groups and professional organizations to enhance professional knowledge of imaging information system and technology industry.
• Responsible for all duties as assigned.
• Maintains a working knowledge of applicable Federal, State and local laws / regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
• pay grade 13 range 75,592.7054-113,389.0581  Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

MINIMUM QUALIFICATIONS

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.