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Patient Access Associate 2

Patient Access Associate 2

Inova Health SystemSterling, VA, United States
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Inova Sterling - Primary Care is looking for a dedicated Patient Access Associate 2 to join the team. This role will be full-time day shift from Monday - Friday for an 8-hour shift between 6 : 30am - 5 : 00pm

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits :

  • Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team member wellness program.
  • Retirement : Inova matches the first 5% of eligible contributions - starting on your first day.
  • Tuition and Student Loan Assistance : offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
  • Mental Health Support : offering all Inova team members, their spouses / partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
  • Work / Life Balance : offering paid time off and paid parental leave.

Patient Access Associate 2 Job Responsibilities :

  • Expresses sincere concern and empathy when dealing with customer complaints.
  • Accesses appropriate systems / services to confirm insurance coverage or other means of payment.
  • Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
  • Identifies and communicates payroll authorization and referral requirements to patients.
  • Explains insurance benefits and patient liability by using appropriate communication methods / styles.
  • Reports safety hazards / violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
  • Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
  • Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

    • Minimum Qualifications :

  • Education : High School Diploma or GED
  • Experience : 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle (Bachelor's degree in lieu of experience).
  • Certification : None

    • Preferred Qualifications :

  • Bilingual - Spanish
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    Patient Associate • Sterling, VA, United States

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