Lead SaaS Techno-Functional Analyst (Oracle HCM - Payroll)

Oracle Customer Success Services (CSS) is an organization of 10,000+ employees that supports over 6,000 companies around the world. We are uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology.

As a member of the Customer Success Services organization, our focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical inquiries regarding the use of and troubleshooting for our Electronic Support Services. A main point of contact for customers, we are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and raised issues.

Job Responsibilities

As a Lead Techno-Functional Analyst for Oracle HCM Cloud, you will be the "proactive" technical support, business solution implementation and risk manager to assure the highest level of customer satisfaction. You will create / contribute to automated technology and instrumentation to diagnose, document, and resolve / avoid customer issues. This position is regarded by Oracle, our partners, and our customers as the technical support expert in Oracle product usage in complex, open systems implementation environments. You will provide leadership and expertise in the development of new products / services / processes, frequently operating at the innovation of technology.

If you are interested in this role, please apply today. The Career Level for this position is IC5.

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