Security Operations Center (SOC) Supervisor

About Crisis24

Crisis24 , a GardaWorld company, is a leading integrated risk management, crisis response, consulting, and global protective solutions firm. We serve influential people, disruptive brands, and prominent organizations with advanced Global Operation Centers and a team of intelligence analysts, offering specialized services, security and consulting, powered by technology and AI worldwide.

At Crisis24, we seek to provide meaningful work that leverages your skills to shape global security. We offer opportunities for personal and career advancement and invite you to join a team where growth and impact converge.

More information is available at www.crisis24.garda.com

Position

Security Operations Center (SOC) Supervisor

Location : Boca Raton, FL

Note : This is not a Cybersecurity position.

Who We Are Looking For

The SOC Supervisor must be detail oriented with strong communication, writing, critical thinking, and a team-first mentality. Daily responsibilities include managing day-to-day SOC operations, performing quality checks, running incidents, scheduling, gap analysis, working on projects and program buildout as needed, and recording and presenting operational data. The Supervisor is the SOC expert and shift lead, ensuring all deliverables are completed on time and to a high standard. This role reports to Crisis24 Leadership and directly to client Corporate Security stakeholders.

Essential Functions Include

• Quality Assurance – oversee the quality of work by Analysts, conduct regular quality audits, and provide feedback and coaching.
• Client Relationship Management – maintain professional client relationships, address concerns, and ensure timely, satisfactory issue resolution.
• SOC Meetings – attend meetings, generate notes, represent the SOC if needed, and ensure information is communicated to the team.
• Project Management – manage projects from inception to completion, deliver on time and within budget, and provide updates to client and Crisis24 management.
• Seek Continuous Improvement – evaluate and improve SOC processes, ensure training on improvements, and solicit feedback.
• Personnel Issues – support and guide employees on personal issues affecting performance; provide HR escalation feedback to leadership while maintaining privacy.
• Procedural Updates – review suggestions for process changes, determine feasibility, and train the team on updates.
• Sick Leave – arrange coverage for ill staff, communicate changes to Crisis24 and client management, and maintain proper documentation.
• Investigation and Follow-Up – investigate client-reported misses, document incidents, and implement corrective actions.

What You Will Work On

What You Will Bring

Work Environment

Requires physical and mental capacity to perform essential functions; may include background / reference checks and drug testing where required; exposure to sensitive information; regular computer use; multitasking; occasional lifting of small objects; and flexibility to work evenings, odd hours, and weekends with little notice. Frequent sitting or standing.

Information Security

Protect Crisis24 data and systems by adhering to policies, reporting incidents, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We celebrate diversity and do not discriminate based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any protected status.

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