Director of Operations8THIRTYFOUR • Grand Rapids, MI, USA
Director of Operations
8THIRTYFOUR • Grand Rapids, MI, USA
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job_description.job_card.job_descriptionBring 7+ years of management experience in a fast-paced services business to manage operations, lead our team, oversee client delivery, and keep all the moving parts from crashing into each other. Be a strong communicator with high EQ, have unshakable follow-through, and be comfortable managing up, across, and down to enable a culture of sustainable excellence, prevent burnout, drive accountability with empathy, and manage, motivate, and mentor a team of 6-8 across PR, digital and our newest venture, 8THIRTYFOUR Schools - program development, elearning and coaching. Be able to see the big picture, translate Kim's vision to action, and dig into the details to streamline and standardize workflows, create standard operating procedures, build scalable processes, and analyze data to track agency KPIs around utilization, margin, and team capacity. Use your knowledge of agency or client services to manage workloads, timelines, and deadlines to ensure top-notch delivery across all accounts, monitor client satisfaction and scope creep, and solve client issues before they escalate. Enjoy wearing many hats in a small business environment, have some knowledge of EOS-style structure and Level 10 accountability, and be comfortable leading team meetings, metrics reviews, and strategic planning sessions Leverage your superb technology skills to own, integrate, and optimize our tools - project management software, EOS, QuickBooks Online and more. Opportunity to lead a highly engaged team in a flexible hybrid work setup Competitive compensation of $90,000 - $115,000 and opportunity to earn a performance-based bonus Investment in your future, literally, with a SIMPLE IRA and up to a 3% employer match after one year Health benefits - we are currently restructuring, and this position would help build and roll out. PTO to rest and recharge along with 10 paid holidays (8 are company-set, and you choose two that matter most to you!)
About Us
8THIRTYFOUR is a nationally recognized, women-owned integrated communications agency with 18+ years of experience helping organizations cut through the noise. Founded by CEO Kim Bode, we combine branding, design, public relations, digital strategy, video, websites, and content marketing-all under one roof to keep your message clear and consistent.
We've been named one of Michigan's fastest-growing companies, honored as the 2025 Women-Owned Small Business of the Year by Michigan Celebrates Small Business , and recognized by Forbes as a Top PR Agency . Our work reaches across the country, but our focus is always on building meaningful connections and driving measurable impact.
What makes us different? Our values. They guide how we work, how we support our clients, and how we invest in the communities around us. We believe in being real, being kind, and doing great work-without the fluff.
- We fix it. We don't wait for someone else to solve it. We take action, we stay curious, and we keep moving forward.
- We know our shit. We dig deep. We learn the industries, the tools, the audiences, the stories. We're never done learning.
- We work smarter. We believe thoughtful work beats frantic work. We use tools, strategy, and collaboration to drive results.
- We put you first. Team, clients, community-we lead with empathy and integrity. We choose people over egos.
- We are not assholes. We bring honesty, accountability, and respect to the table. We don't tolerate toxicity.
- We are scrappy. We're resourceful. We adapt. We figure it out. We get it done without excuses.
About This Role
Are you a dynamic, trustworthy, and tenacious operations guru who is calm amidst chaos, decisive in uncertainty, and loves to drive results behind the scenes? Have you led teams, fixed broken systems, balanced budgets, and still had time to spot the fires before they burned the place down? If so, let's talk about our Director of Operations role, which reports directly to Kim. The person in this role will be a key decision-maker, protector of our agency's integrity, and a problem solver who works in lockstep with Kim to run the agency while Kim builds the brand.
What's in it for You
We don't do fine print and mystery perks. Here's what we offer and what you can count on :
We invite individuals from all backgrounds, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, hairstyle, or any other characteristic to apply.
Note : Reasonable accommodations can be arranged for individuals with disabilities. Working conditions are subject to modification as necessary.
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