Banking Center Manager

First HorizonBaton Rouge, LA, US

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Banking Center Manager

This position is responsible for the overall sales, production, profitability, and regulatory compliance of a banking center. It is also the responsibility of this position to ensure the banking center delivers quality, accurate, and timely customer service.

Essential Duties And Responsibilities

Strategic leadership

Coach, lead and manage banking center team to ensure all strategic initiatives are executed effectively.
Model and demonstrate First Horizon Bank culture. Promote a positive work culture by increasing and supporting associate engagement.
Represent the company in a professional manner, including being involved in the local market / community through civic organizations or community groups.

Sales and business development

Implement and coach advice driven sales process. Provide one-on-one coaching, inspect, and recognize sales activities and behaviors.

Establish and nurture relationships with key clients and partners to expand the client base. Proactively collaborate with and refer to key line of business partners to lead and promote effective One Team partnerships.

Business development of market area through proactive sales calls, networking, and participation in local activities to achieve goals and priorities.

Client experience

Deliver excellent client experiences consistently and promptly resolve client issues effectively.

Team management

Recruit, train, develop, and retain a high-performing Retail banking center team.

Lead, grow, coach, and motivate associates to execute banking center routines effectively, aligning with our Purpose, Values, and Action to deliver financial guidance and support.

Provide regular coaching, feedback, and performance evaluations to banking center team members.

Foster a collaborative and inclusive work environment that promotes teamwork and professional growth.

Compliance and risk management

Collaborate with market operations and sales leadership to ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics, while ensuring all associates on the team complete required training.

Implement effective risk management practices to minimize potential financial and operational risks.

Operational efficiency

Lead and manage operational excellence for the banking center. Monitor operational metrics and implement improvements as needed. Partner with Retail Operations team to address operational concerns.

Responsible for controlling operational and administrative expenses.

Other job-related duties and special duties as assigned

Supervisory Responsibilities

Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning and directing work; assessing performance, providing regular feedback and coaching; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and / or training; or equivalent combination of education and experience.

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.

About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights

Medical with wellness incentives, dental, and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Behaviors

Required

Team Player : Works well as a member of a group

Leader : Inspires teammates to follow them

Enthusiastic : Shows intense and eager enjoyment and interest

Motivations

Required

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Self-Starter : Inspired to perform without outside help

Goal Completion : Inspired to perform well by the completion of tasks

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Banking Center Manager • Baton Rouge, LA, US