Office Manager

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

About Us : Focal Physical Therapy

We are a dynamic and growing multi-site, privately owned, outpatient physical therapy company committed to delivering high-quality 1-to-1 care to our patients. We are seeking an experienced and motivated Office Manager to oversee our front desk staff and ensure smooth operations across our Armonk location and other sites as needed.

Position Overview :

As the Office Manager, you will play a crucial role in managing our front desk team, overseeing daily office operations, and ensuring a seamless and customer service prioritized patient experience. Your experience in people management, insurance authorization, verification, and medical billing will be essential to this role. You will be responsible for maintaining an organized, efficient, and professional atmosphere across all our locations, with a primary focus on our Armonk site.

Key Responsibilities :

• People Management : Lead, supervise, and provide support to the front desk staff, fostering a positive and efficient work environment.
• Staff Training & Development : Ensure front desk staff are trained in office procedures, insurance verification, and customer service best practices. Provide ongoing support and development.
• Insurance Authorization & Verification : Oversee and manage insurance verification and authorization processes to ensure proper patient coverage for physical therapy services.
• Medical Billing : Collaborate with the billing department to ensure accurate coding, billing, and claim submissions for services rendered.
• Patient Interaction : Act as a point of contact for patients, ensuring timely and professional communication, amazing customer service, answering questions, scheduling appointments, and addressing concerns.
• Administrative Support : Handle administrative tasks, including managing office supplies, maintaining patient records, and ensuring compliance with healthcare regulations.
• Cross-Site Coordination : Flexibility to travel to other clinic locations as needed to support staff, manage operations, and ensure consistency in office procedures.

Qualifications :

• 5+ years experience, preferably in a healthcare setting. Physical Therapy practice experience a PLUS
• Strong experience with people management, including hiring, training, and overseeing staff performance.
• Expertise in insurance verification and authorization processes, with a strong understanding of medical billing and coding.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills, with a customer-service-oriented mindset.
• Ability to handle sensitive patient information with confidentiality and professionalism.
• Ability to travel to other sites as needed.

Why Join Us :

• Be part of a dedicated team focused on improving patient care.
• Competitive salary and benefits package.
• Opportunities for professional development and growth within the company.
• Supportive and collaborative work environment.

We look forward to hearing from you!