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Collections Manager

Collections Manager

George Mason UniversityFairfax, VA, United States
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Collections Manager

10003061

Fairfax, VA

Classified Staff

Opening on : Aug 15 2025

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Department : Fiscal Services

Classification : Financial Svcs Specialist 1

Job Category : Classified Staff

Job Type : Full-time (1.0 FTE, 40 hrs / wk)

Location : Fairfax, VA

Workplace Type : On Site Required

Sponsorship Eligibility : Not eligible for visa sponsorship

Pay Band : 04

Salary : Starting at $60k, commensurate with education and experience

Criminal Background Check : Yes

Financial Background Check : Yes

About the Department :

The Student Accounts Office provides professional, efficient, and effective payment, deposit, and receivable collection services to students, parents, faculty, and staff; and maintains internal controls to ensure associated financial transactions are accurately processed and proper records are maintained.

About the Position :

The Collections Manager directs departmental activities in a manner that applies policies fairly, maximizes service, and ensures procedures support fiscal responsibility and accountability.

Responsibilities : Leadership

  • Responsible for the supervision of the Account Loan Management team to deliver exemplary service to students, as well as internal and external customers;
  • Ensures staff is knowledgeable with office policies and procedures and committed to the highest level of customer service.;
  • Coordinates and assists with appropriate outreach to students with past due balances, and handles escalated matters as needed.;
  • Responsible for all aspects of performance management including training, goal setting, monitoring and delivery of work efforts, and providing feedback through verbal updates and written performance reviews to the team; and
  • Adheres to legal and university policies and procedures and undertakes disciplinary actions as needed.

Compliance and Financial Controls

  • Responsible for financial controls in collections and university or other loan programs;
  • Develops and maintains a program that reduces defaulted student accounts write-off cost by focusing on earlier identification and intervention of "at risk" accounts before the start of the collection process;
  • Monitors and evaluates operational effectiveness, and affects change required for improvements;
  • Enforces Commonwealth Accounting Policies and Procedures (CAPP) Manual and Virginia Code requirements regarding past due receivables thereby managing risk and ensuring proper fiscal stewardship of university resources; and
  • Ensures loan programs are maintained following university and federal requirements.

    • Monthly Clearing Account Reconciliations and Other Duties

  • Assists General Accounting with completing research related to clearing account reconciliation; and
  • Meets internal deadlines set for reconciliations. Performs other related departmental duties as needed.

    • Required Qualifications :

  • High school diploma or equivalent;
  • Experience in collections (typically at least 2 years) and supervisory experience (typically at least 2 years) in a customer service environment;
  • Experience in accounts receivable;
  • Knowledge of collection laws;
  • Excellent written and verbal communication abilities;
  • Proven organizational abilities to manage multiple tasks simultaneously;
  • Demonstrated leadership and management skills, including supervising a team, triaging and assigning tasks, conducting staff hiring, training, development, and overseeing performance evaluations; and
  • May need to work during University Holiday leave.

    • Preferred Qualifications :

  • Bachelor's degree in related field;
  • Demonstrated supervisory experience in a financial or accounting organization;
  • Experience helping students navigate financial systems to successfully persist in their studies;
  • Understanding of the higher education landscape;
  • Ability to develop effective collection strategies; and
  • Ability to manage difficult conversations with debtors.

    • Instructions to Applicants :

    For full consideration, applicants must apply for Collections Manager at https : / / jobs.gmu.edu / . Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter / Letter of Intent with Resume for review.

    Posting Open Date : August 15, 2025

    For Full Consideration, Apply by : August 28, 2025

    Open Until Filled : Yes

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