Talent.com
Senior Technology Services Lead
Senior Technology Services LeadBank of America • Charlotte, NC, US
Senior Technology Services Lead

Senior Technology Services Lead

Bank of America • Charlotte, NC, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. This job is in Charlotte, NC.

Join us to build a successful career with opportunities to learn, grow, and make an impact.

Responsibilities

  • Lead a team to develop best practices and set operational standards, including planning, design, and implementation of complex solutions.
  • Apply knowledge of technology and communicate technology solutions across audiences including technical staff, management, business executives, senior executives, and vendors.
  • Provide coaching, mentoring, feedback, and career development to team members; direct team activities and adhere to defined practices and policies to achieve results.
  • Vaulting Services Operational leadership for the bank\'s critical services, including CyberArk and Secrets Vault, to ensure compliance with GIS Identity Access Management Policy and related SIAIs for Enterprise Critical Infrastructure Service (ECI) and Application Service Accounts (PCS).
  • Address defect, incident, problem, and change activities; lead release activities and develop reliable, repeatable solutions to technology issues.
  • Manage stability, resiliency, reliability, and performance of supported systems; provide escalation support for high-priority incidents or consulting engagements.
  • Mentor staff, provide technical leadership, participate in resource interviews and onboarding processes.
  • Ensure alerts, monitoring, dashboards, and processes are established for new projects and initiatives; perform access reviews and compliance activities.
  • Support change implementations and proactively identify potential issues arising from changes.

Managerial Responsibilities

This position may include responsibilities for managing associates. In addition to role-specific duties, managers at this level demonstrate the following :

  • Opportunity & Inclusion Champion : Model an inclusive environment aligned to company goals.
  • Manager of Process & Data : Demonstrate operational excellence and continuous improvement through data-based decision making.
  • Enterprise Advocate & Communicator : Communicate decisions, purpose, and results and connect them to team strategy.
  • Risk Manager : Maintain proper risk discipline, controls, and culture for issue identification and escalation.
  • People Manager & Coach : Provide guidance to motivate, differentiate, and improve performance.
  • Financial Steward : Manage expenses and budgets in alignment with objectives.
  • Enterprise Talent Leader : Assess talent and build bench strength for roles across the organization.
  • Driver of Business Outcomes : Deliver results through effective prioritization and delegation.

    • Required Qualifications

  • 5+ years' experience in vaulting technologies with the ability to manage a large enterprise footprint.
  • Proficiency with vaulting technologies including Secrets Vault, CyberArk, and Vaulting products in AWS and containerized environments.
  • Experience with DMZ technologies and infrastructure management in this configuration.
  • Seasoned Infrastructure Operations Manager with the ability to lead across an organization to meet objectives.
  • Client-focused mindset with a commitment to high service levels and maximum uptime.

    • Desired Qualifications

  • OpsDev background with a focus on automation and operational efficiency.
  • Basic experience with AI technology to leverage for operational improvement.

    • Skills

  • Collaboration
  • Influence
  • Production Support
  • Risk Management
  • Solution Design
  • Analytical Thinking
  • Architecture
  • Innovative Thinking
  • Result Orientation
  • Stakeholder Management
  • Adaptability
  • Automation
  • DevOps Practices
  • Project Management
  • Solution Delivery Process

    • Shift

    1st shift (United States of America)

    Hours Per Week

    40

    Seniority level

    Mid-Senior level

    Employment type

    Full-time

    Job function

    Information Technology

    Industries

    Banking

    Charlotte, NC

    $190,000 - $210,000

    3 weeks ago

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Technology Lead • Charlotte, NC, US