Food Service - Supervisor

Zoo Miami, Miami, Florida, United States of America

Job Description

Posted Sunday, January 12, 2025 at 5 : 00 AM | Expires Thursday, February 13, 2025 at 4 : 59 AM

Who are we :

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions, and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family's sense of love and dedication. We don't just rely on the best practices in our industry; we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve deserve it.

Reports to : Food Service Operations Manager(s)

Responsibilities :

• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Ensure location, or zone, is adequately stocked, prepped, and staffed for daily operation, working with direct reports to fill as necessary.
• Oversee direct location, or zone, operational duties ensuring quick service, food service, safety and quality, availability, merchandising, and guest service standards are all met and excelled.
• Support the build of daily prep and items lists, delegating to employees as necessary.
• Actively help to support operation and fill holes as necessary to ensure smooth service.
• Assign associates to duties, coaching through projects, daily tasks, and guest interaction.
• Actively and efficiently respond to guest feedback.
• Familiar with intermediate food and beverage knowledge, including but not limited to serve-safe food temperatures, FIFO product rotation, safe food handling, food storage and labeling, safe alcohol service, sanitation, and overall area cleanliness.
• Maintain general organizational upkeep of each outlet's storage areas / back dock spaces within designated zone.
• Responsible for daily check-ins with outlets, ensuring that information given to them via pre-shift meetings each morning is being communicated to team members across their zone.
• Ability to limit and control waste through maintaining proper prep levels and daily tracking of waste through provided waste logs.
• Maintain consistency with all products and serve products based on the standards set by the operations and culinary team.
• Ability to create and communicate a plan for the next day regarding staffing, prep, and to-do lists with direct reports.
• Implement proper merchandising of product as set by the Operations team.
• Monitor and control production of all products in your zone (including but not limited to popcorn, kettle corn, cotton candy, mustard cups, bottled beverages, and other cart items) as specific to your assigned zone.
• Support oversight of personnel duties, including but not limited to training new employees and issuing performance reviews.
• Actively coach the employee on performance with oversight from the operations manager.
• Oversee break and rest break management for employees.
• Inspect equipment and perform routine maintenance and cleaning as necessary.
• Assist team to ensure all tasks are completed in a timely manner through helping complete daily tasks as necessary.
• Remain knowledgeable of and supervise in accordance with all applicable local, state, and federal laws.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.

Job Requirements :

IDEA + Belonging :

Previous Experience :

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation and Benefits :

All California Residents : By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ('Notice').

San Francisco Residents : Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the 'Fair Chance Ordinance - Know Your Rights' document for more information. By submitting your job application, you agree you have reviewed the 'Fair Chance Ordinance - Know Your Rights' document.

Zoo Miami, Miami, Florida, United States of America

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