Business Systems Architect - ServiceNow

Position Title : Business Systems Architect - ServiceNow

Description

Business Systems Architect - ServiceNow

Location : Remote or on-site in Virginia Beach, VA; Richmond, VA; or Indianapolis, IN. On-site preferred.

Department : Corporate Information Systems

Job Type : Full-Time

Shift : 8 : 15 a.m.- 5 : 00 p.m.; Overtime as Needed; 10% Travel

Clinical Classification : Non-Clinical

LifeNet Health is searching for talented individuals who will embrace our mission of saving lives, restoring health, and giving hope.

LifeNet Health, headquartered in Virginia Beach, Virginia, is the largest nonprofit organ procurement organization (OPO) and tissue processor in the United States, as well as a leading innovator in tissue engineering and regenerative medicine. Our goal is to improve the quality of human life through the provision of organs, tissues, and cells for transplantation; to provide innovation in the fields of bio-implants, regenerative medicine and research; and, to serve the community with educational and support services that enhance the donation process. LifeNet Health has over 1200 employees and has a growing global presence.

How you will contribute to LifeNet Healths success :

TheBusiness Systems Architectis responsible for designing and implementing optimized system solutions for designated Corporate Systems. This role serves as a partner to business units, translating operational needs into scalable, integrated system architectures. The Architect leads cross-functional initiatives, ensures alignment with best practices, and drives continuous improvement through thoughtful design, configuration, and implementation of technology solutions. The position requires strong analytical skills, technical fluency in designated application, and the ability to guide stakeholders through complex system transformations.

What youll do :

• Solutions Management & System Optimization Designs solutions and configures / develops applications to support day-to-day operations and business needs. Support ad-hoc requests as needed. Identify opportunities for process improvement and system enhancements.
• Stakeholder Engagement & Requirement Analysis Engages with stakeholders to gather and translate business requirements into functional and technical specifications. Understands business priority of requests and plans changes accordingly. Build strong relationships across departments. Communicates complex technical concepts clearly to non-technical audiences.
• Customer Service / Incident Response Troubleshoots and resolves system issues within the business community. Engages internal resource groups as needed to accomplish. Addresses emergency and / or urgent issues timely.
• Change Management Writes and approves validation deliverable documentation validation strategy documentation, testing plans and design documentation within software. Assists the business users with activities related to software change requests, including creation and execution of test scripts to test business functionality, establishment of training plans and creation of user training documentation.
• Project Management Defines, documents and manages project scopes, goals, priorities, deliverables and timelines that support business goals in collaboration with Senior Management and stakeholders.

What youll bring (Minimum Requirements) :

Preferred Experience / Skills / Certifications :

These would be nice too (Knowledge Skills and Abilities) :

Why work at LifeNet Health?

We have a fierce drive for our mission of Saving Lives, Restoring Health, and Giving Hope. You will not find another company with a culture as strong as ours.

18 vacation days

Salary : $100,310- $133,747 / annual

The pay rate for the successful candidate will depend on geographic location and the candidates qualifications and prior relevant experience. The pay range for this position is $100,310 annually (entry-level qualifications) to $133,747 annually (experienced in this role).

This position is eligible for an annual bonus once eligibility criteria are met.

All benefits are subject to eligibility requirements and LifeNet Health reserves the right to modify or change these benefits programs at any time, with or without notice, unless otherwise required by law. Further, nothing in this posting is intended to alter the at will relationship of a successful candidate and this posting does not constitute a specific promise.

LifeNet Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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