Bilingual Consumer Engagement Specialist

A company is looking for a Bilingual Canadian French / English Consumer Engagement Specialist to work from home.

Key Responsibilities

Resolve complex consumer issues and advise representatives on high-level concerns

Negotiate and ensure timely follow-up and quality assurance for consumer satisfaction

Engage with consumers through calls, live chat, or email to address inquiries and assist with eCommerce transactions

Required Qualifications

Canadian French native speaker and proficient in English

2+ years of experience in a consumer-facing role preferred

Experience with multiple tools and emerging technology, including Google Suite

Ability to work independently in a virtual team environment

High School Graduate or GED with the ability to type 40 wpm