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Information Technology Service Desk Manager

Information Technology Service Desk Manager

ZipRecruiterArlington, VA, US
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Overview

Strategic Operational Solutions (STOPSO) is seeking candidates for the Information Technology Service Desk (ITSD) Manager role. The supported organization is located onsite at Government site in Washington, DC but the candidate can fill the role working remotely.

STOPSO is ISO 9001, ISO 20000-1, ISO 27001 certified and CMMI-SVC Level 2 appraised IT Services and Solutions company. We look for talented people to join our Team to develop and deliver solutions. Our environment is cutting-edge and highly rewarding, our team members are constantly learning and sharing their knowledge with our customers and each other. Our employees receive recognition for the solutions they provide to our customers and the value they bring to our company. Consider joining us today to make a difference.

Responsibilities

  • Responsible for overseeing the TOC teams, including their performance, growth, and development
  • Manage incidents and changes. Manage relationships with internal stakeholders. Foster customer relationships
  • Manage the Call Center and Ticket Resolutions in accordance with the established SLAs
  • Performs other duties as assigned

Qualifications

  • Have at least three (3) years of professional experience managing IT service desk
  • A bachelor\'s degree from an accredited college in computer science, Information Technology, or a relevant field. Five (5) years of experience in lieu of bachelor\'s degree
  • Certifications : ITIL 4 and HDI Support Center manager (HDI SCM) certifications are required

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    Information Technology Manager • Arlington, VA, US

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