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Office Manager

Office Manager

ServproCoweta, OK, US
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Office Manager

SERVPRO of Mayes and Wagoner Counties is hiring an Office Manager! SERVPRO of Mayes and Wagoner Counties offers :

  • Competitive compensation
  • Superior benefits
  • Career progression
  • Professional development

And more!

As the Office Manager, you will play a pivotal role in leading all office operations and ensuring timely delivery of all office process functions. This position involves a diverse range of responsibilities, from scheduling and customer service to financial administration, compliance documentation, HR support and other duties as necessary.

Key Responsibilities :

  • Answer phones, provide exceptional customer service, and maintain a detailed call log
  • Coordinate franchise interdepartmental communication and activities
  • Monitor National Accounts program compliance
  • Manage subcontractor certifications, insurance, and other documentation needs
  • Deliver financial reporting as needed
  • Manage and disposition lead sources
  • Bill customers for services, process payments, and manage accounts receivable
  • Maintain an organized file system and company calendar / schedule
  • Coordinate franchise website maintenance and perform public relations activities
  • Complete daily bookkeeping activities
  • Manage Accounts Payable, Accounts Receivable, and cashflow
  • Act as the Subject Matter Expert for all office related technology and processes
  • Establish processes to ensure office Key Performance Metrics (KPM) meet franchise goals / targets
  • Assist Senior Leadership Team as needed
  • Perform other job duties as assigned
  • Position Requirements :

  • High school diploma / GED; Associate degree or Bachelor's degree preferred
  • At least 1 year of management and / or supervisory experience
  • At least 3 years of customer service and / or office-related experience
  • Proficiency in Microsoft Office and QuickBooks Online
  • IICRC certifications preferred
  • Xactimate experience preferred
  • Construction management experience preferred
  • Excellent written and verbal communication skills
  • Exceptional organization and planning capabilities, strong attention to detail
  • Skills / Physical Demands / Competencies :

    This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law.

    Each SERVPRO Franchise is Independently Owned and Operated.

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    Office Manager • Coweta, OK, US

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