Sr. Manager Account Services- Retail Beauty Industry

Senior Manager, Account Services- Retail Beauty Industry

Location : El Segundo, CA (Hybrid – Minimum 3 days in office)

Salary Range : $120,000 - $130,000

Role Overview

Vaco LA is partnering with a leading company in the Retail Beauty industry to find a Senior Manager, Account Services who will play a key role in transforming order intake processes, improving operational efficiency, and enhancing customer satisfaction . This role is ideal for a strategic leader with experience in operations, account services, and sales support , particularly within the beauty industry and big-box retailers .

Key Responsibilities

• Order Management : Oversee and prioritize B2B and PR orders , ensuring all processes meet client deadlines.

Process Improvement : Evaluate current workflows and develop standardized, streamlined processes to enhance efficiency and accuracy.

System Optimization : Identify and recommend improved sales order tracking tools or methods to enhance visibility and productivity .

EDI & Manual Order Entry : Manage and improve EDI system processes and manual order entry for accuracy and efficiency.

Team Leadership : Mentor and guide team members to align with organizational goals and maximize performance.

Client Expertise : Serve as a trusted resource for key B2B partners , offering hands-on support and solutions.

Proactive Problem-Solving : Foster a solution-oriented culture , encouraging quick decision-making and accountability .

Industry Expertise : Leverage knowledge of the beauty and retail industry to implement best practices and drive business success.

Qualifications

5+ years of experience in operations, account services, or sales support .

Experience in the Beauty or Fashion industry required, with prior work with big-box retailers (e.g., Sephora, Ulta, Nordstrom, Target, etc.) .

Strong understanding of order management, EDI systems, and manual order entry .

Proven ability to redesign workflows and implement new systems or software solutions .

Exceptional organizational, analytical, and problem-solving skills .

Strong leadership and collaboration skills , with the ability to motivate and align teams.

Adaptability to a fast-paced environment with shifting priorities.

This is an exciting opportunity to lead transformation, optimize processes, and drive efficiency within a dynamic, growing company. If you have the expertise and passion for operational excellence in the beauty industry, apply today!

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to :

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.