Sr. Technical Administrator

SR. Technical Administrator

What You'll Do :

Deploy, configure, and manage Intune for mobile device management (MDM) and mobile application management (MAM).

Create and enforce device compliance policies across Windows, iOS, Android, and macOS platforms.

Package and deploy applications (Win32, Microsoft Store, LOB apps) via Intune.

Integrate Intune with Entra ID for identity-based device management.

Monitor device health, troubleshoot issues, and support onboarding / offboarding processes.

Set, monitor, and manage systems thresholds to ensure business service level objectives are met consistently. Systems users include all employees, field agents, agency staff and external customers via web sites.

Administer all aspects of Microsoft Entra ID including user lifecycle management, group policies, and directory synchronization.

Manage role-based access control (RBAC), conditional access policies, and multi-factor authentication (MFA).

Integrate Entra ID with enterprise applications and services (e.g., Microsoft 365, Exchange Online, SharePoint).

Automate role assignments and access provisioning using PowerShell and Microsoft Graph API.

Plan and deliver solutions to fulfill technical work orders; resolve incident tickets; research root cause, identify and install corrections to prevent problem occurrence.

Develop and manage plans to upgrade systems and maintain vendor support currency; apply corrective code patches; monitor and tune system components to meet performance, availability, security, continuity, retention and related requirements.

Follow FBFS IT standards for change, incident, problem and project management to ensure systems and data are secured and operated in accordance with retention, legal, audit and regulatory requirements.

Maintain consistent, quality documentation to meet ongoing operations and business continuity requirements. Documentation will include system topologies, operating instructions and disaster recovery procedures for new and changed infrastructure.

Participate in the planning, evaluation, selection, recommendation and purchase of systems software and hardware. Evaluate new hardware and software against requirements by reviewing vendor specifications and validating operations by testing in our environment. Assist in developing project plans and deliver results in alignment with those plans.

What it takes to join our team :

College degree or equivalent plus five years relevant experience required. MIS or computer science related degree preferred.

Must have at least one to two years of experience supporting shared infrastructure in an enterprise consisting of multiple business units.

Must have in-depth skills supporting one or more of the following key enterprise infrastructure services or technology platforms : data networks, application computing platforms, storage area networks, data base system infrastructures, middleware technologies, security infrastructure technologies, and or document management technology.

Must have analytical and problem-solving skills, logical information organization skills.

Ability to conceptualize potential, new, or changed infrastructure solution designs to satisfy changing business requirements.

Must be able to work independently as well as in a team environment.

Maintain knowledge and skills current in alignment with industry technology developments.

On-call responsibility to support network 24 / 7.

Oral and written communication skills as appropriate for this position.

Work Authorization / Sponsorship : At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.