Helpdesk Technician

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Sega of America, Inc. provided pay range

This range is provided by Sega of America, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00 / yr - $85,000.00 / yr

Description

Hybrid Work Model

SEGA of America, Inc. is a rapidly expanding video games publisher and developer within the western market, and is the US arm of SEGA Sammy, a world leader in the provision of interactive entertainment both inside and outside the home. SEGA develops, publishes, and distributes interactive entertainment software products for a variety of hardware platforms such as Xbox, PlayStation platforms, Nintendo platforms, PC and wireless devices.

Job Summary

SEGA of America is seeking a detail-oriented and technically skilled IT Helpdesk Technician to join our Technology Services team in a hybrid capacity based in Irvine, CA. This role will be central to supporting SEGA's IT systems and resolving endpoint issues, delivering hands-on and remote assistance for hardware, software, and networking needs.

As a key member of the team, you will handle technical troubleshooting, manage desktop system deployments, and provide top-tier customer service to employees across multiple offices. The position involves both onsite support three days a week at the Irvine office and remote assistance, with occasional travel to the Burbank office.

To succeed in this role, you must have strong technical troubleshooting abilities, excellent communication skills, and the ability to interface seamlessly with both technical and non-technical teams. Responsibilities include provisioning end-user devices, supporting meeting room A / V setups, maintaining IT hardware inventory, and assisting with special projects. This role requires attention to detail, a proactive approach, and the ability to prioritize and resolve issues within established service level agreements (SLAs).

What You'll Do

Technical Support

• Provide onsite and remote support for computers, mobile devices, and conference room A / V systems.
• Assist with diagnosing and resolving network connectivity issues, including LAN / WAN, Wi-Fi, and VPN.

Device Management and Configuration

Application and Account Support

Documentation

Inventory and Procurement

Project and Team Support

Ticket Management

Process Improvement and Collaboration

Professional Development

Qualifications

What You'll Bring

Bonus Points

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Computer Games, Entertainment Providers, and Software Development

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