Office - Production Manager

Job Description

Job Description

Company : A+ Mortgage Services, Inc NMLS #259353 – A People-First Mortgage Team Built on Excellence and Accountability

Location : W188S7820 Racine Ave #100, Muskego, WI 53150

Industry : Mortgage / Lending

Employment Type : Full-Time

Position Summary

The Office / Production Manager will oversee daily workflow, provide strategic leadership, and coach a team of mortgage professionals toward excellence. This role requires someone with strong problem-solving ability, interpersonal savvy, and a deep commitment to building a culture of responsibility, collaboration, and follow-through. Experience in the mortgage or real estate industry is preferred, but not required for the right candidate.

How to Apply

If you're a results-oriented leader who values personal responsibility, team growth, and operational excellence, we’d love to connect. Please submit your resume and a brief cover letter highlighting your leadership experience and how you build accountability in teams.

Salary is negotiable based on fit, skills, and experience.

Compensation : $70,000 yearly DOE

Responsibilities :

• Lead, manage, and support a high-performing operations and sales support team.
• Create and reinforce systems of accountability, ensuring clear expectations, consistent performance, and timely follow-up.
• Coach team members across roles to enhance skills, engagement, and client service.
• Maintain and improve systems and processes to ensure operational efficiency, compliance, and quality.
• Collaborate with loan officers, processors, and other staff to ensure smooth file flow and timely closings.
• Act as a liaison between departments, promoting communication, alignment, and ownership.
• Monitor KPIs and production metrics; proactively address performance gaps and implement solutions.
• Train new hires and support onboarding to ensure consistency in workflows, culture, and expectations.

Qualifications : Requirements

Who You Are

About Company

A+ Mortgage is a dynamic, client-focused mortgage company committed to delivering exceptional service, efficient operations, and a supportive team environment. As we continue to grow, we’re seeking a driven and emotionally intelligent Office / Production Manager to lead day-to-day operations, elevate team performance, and support a culture of accountability, ownership, collaboration, and continuous improvement.