Bilingual Loan Servicing Account Solutions Specialist

Loan Servicing Account Solutions Specialist

At Regions, the Loan Servicing Account Solutions Specialist conducts inbound and outbound calls to resolve the delinquency status of past due customer accounts.

Primary Responsibilities :

• Calls customers about early delinquency account statuses
• Works with customers to resolve account delinquency status while minimizing company interest losses
• Implements repayment plans as necessary and collects delinquent payments
• Ensures that files and paperwork are properly and accurately completed
• May contact outside parties to collect or clarify documentation

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

Requirements :

Skills and Competencies :

Opportunity to earn incentive following training period. Must be fluent in Spanish and English.

Training : Monday - Friday 7 : 30am-4 : 30pm (CST)

Following training : Must be able to work 40 hours per week

Monday - Friday between 7 : 30am-6 : 00pm

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations.

The locations available for this role are Hattiesburg, MS and Houston, TX.

Compensation Details :

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include : experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role.

Job Range Target : Minimum : $41,902.50 USD Median : $49,883.40 USD

This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates.

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.

Location Details : Ascentium Kingwood

Location : Kingwood, Texas

Equal Opportunity Employer / including Disabled / Veterans