NIGHT AUDITOR

Night Auditor

Pay Rate : $18.00 - $20 per hour

Hyatt Place Arlington / Courthouse Plaza, a contemporary hotel in Arlington's Courthouse District, greets guests with 168 guest rooms and suites, The Placery at the lobby bar and more than 4,500 sq. ft. of event space.

The hotel is on Wilson Boulevard at N. Adams Street, .1 mile from the Courthouse Metro Station and a block from two Wilson Boulevard bus stops. The hotel provides complimentary parking for employees in the hotel garage.

Job Overview

The Night Auditor is responsible for the preparation and disposition of all night audit checklist work and reports. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve guest challenges and ensure accuracy in our nightly posting and reporting.

Your Day-to-Day

• Check all hotel guests in and out in a confident, professional and personalized manner.
• Welcome and register hotel guests, explain the accommodations and establish the credit or method of payment.
• Demonstrate a thorough knowledge of hotel information, including but not limited to room categories, room rates, packages, promotions, amenities, the local area and other general product knowledge, and answer guest inquiries.
• Maintain regular attendance in compliance with LodgeWorks' standards as required by scheduling, which varies according to hotel needs.
• Take hotel reservations accurately and efficiently.
• Ensure that immediate response is given to every guest comment and concern to ensure that it is resolved in a timely, friendly and efficient manner.
• Maintain accuracy with all accounting, cash handling and billing procedures.
• Be familiar with and follow tax-exempt policies and procedures.
• Ensure that all calls are answered in a courteous, professional and efficient manner.
• Use hotel communication tools to log and notify fellow associates and supervisors of pertinent information.
• Provide accounting support to the hotel by ensuring that all revenues are posted to the correct department, balance the guest ledger on a daily basis and complete all necessary reports.
• Submit appropriate reports to corporate in a timely manner.
• Assist in any other task or duties as requested by management.

Who You Are

Benefits

We are proud to offer competitive wages and the following benefits for full-time employees :

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.