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DispatcherSunrise Systems • Denver, Colorado, United States
Dispatcher

Dispatcher

Sunrise Systems • Denver, Colorado, United States
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Job Title : Dispatcher

Location : Denver, CO 80239

Duration : 3+ Months with potential to extend or hire

Position Type : Hourly contract Position (W2 only)

Note :

  • SCHEDULE / REMOTE FLEXIBILITY : In office full time
  • WORK HOURS : - 7am-4pm (1 hour lunch) or 730a-4pm (30-minute lunch)
  • HOURS PER WEEK : - 40 hours
  • INTERVIEW PROCESS : - In office / in person interview
  • PREFERRED INTERVIEW TIMES : 9am-2pm (Tuesday through Thursday) : Flexible based on our availability
  • PURPOSE / MISSION OF TEAM : Full time replacement headcount. We are going through a new system conversion and if we meet the right person, we will extend a full-time offer

Position Summary :

Schedule and dispatch service technicians from customer calls and service contracts to specific locations for routine maintenance and emergency repairs.

Principal Responsibilities :

  • Ability to prioritize calls and leverage appropriate workforce.
  • Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or
  • needs. Verify receipt of call by technician.
  • Respond to customer difficulties with billing and service.
  • Communicate work orders, messages, or information to or from supervisors, or technicians.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
  • Assign a technician working in the area and work order or purchase order number.
  • Upon work completion close ticket and contact customer for feedback about the task performed & the quality of the work.
  • Respond and review calls taken by call center.
  • Obtain COD information and notify credit to send an application for credit approval to new customers
  • Additional responsibilities as assigned.

    • Education Requirement :

    Required : Hs; Preferred : Associates

    Minimum Years of Experience Necessary : 0-5 years

    Additional Information :

  • Ability to successfully manage multiple, competing priorities / task in a fast-paced work environment.
  • Strong communication skills, verbal and written, required.
  • Intermediate to advanced proficiency in Microsoft Office Suite.
  • Strong organizational, time management skills, and high attention to detail
  • Flexibility to work outside normal working hours, as required.
  • Working knowledge of basic refrigeration and / or knowledge of commercial refrigeration and HVAC is preferred.
  • High level of professionalism and diplomacy
  • Strong customer focus skills
  • Excellent telephone and communication skills. Ability to handle high volume of telephone calls.
  • Demonstrated ability to making decisions, learn quickly, thinking rationally and exercising good judgment. Work effectively in diverse team environment.
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    Dispatcher • Denver, Colorado, United States

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