GTM Strategy and Operations, Customer Success

GTM Strategy And Operations, Customer Success

Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

As a GTM Strategy Business Partner in this role you will work closely with Customer Success leadership. Partnering as a deep expert in customer activation, retention, expansion, and portfolio optimization You'll analyze customer health, evaluate existing metrics and suggest new frameworks to evolve the business, optimize resource allocation across CSM and TSM teams in coordination with cross-functional partners like Applied AI, drive operational efficiency in renewal processes, and support the rapid evolution of our customer success motions. This role exists to materially improve the efficiency and effectiveness of Anthropic's post-sales organization, helping maximize customer lifetime value and drive sustainable growth.

Strategic Analysis, Operations & Planning

• Partner with CS leadership to analyze and refine portfolio segmentation strategies, including resource scaling, allocation, and coverage models
• Develop and maintain customer health frameworks that predict renewal risk and expansion opportunities across different customer segments
• Support development of targeted retention and expansion strategies based on customer usage patterns, value realization metrics, and competitive landscape
• Maintain excellence through business reviews and operating cadences focused on gross retention, net retention, and customer satisfaction targets

Data-Driven Decision Support

Customer Lifecycle Optimization

Renewal & Expansion Excellence

Cross-Functional Collaboration

You may be a good fit if you have :

The expected salary range for this position is :

Annual Salary : $190,000 - $270,000 USD

Education requirements : We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy : Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship : We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact advancing our long-term goals of steerable, trustworthy AI rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including : GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage : Learn about our policy for using AI in our application process