Material Control Coordinator

Material Control Coordinator

BW Papersystems, part of the Barry-Wehmiller Group, builds capital equipment that transforms paper into products for consumers - every day, around the world. We offer innovative technologies, service and parts, and years of global experience in corrugating, finishing; slitting and packaging; stationery; bookbinding and security documents. Customers rely on our machines to produce and convert items such as corrugated boxes, folding cartons, passports, notebooks, copy paper, board, and coated and other specialty papers. Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief : to use the power of business to build a better world.

As a Material Control Coordinator at BW Papersystems, you would ensure critical parts are quickly delivered to customers, minimizing downtime for their corrugated equipment. You would serve as a vital link between customer needs and our parts fulfillment process, coordinating internal resources to meet our 10-day delivery target. You will need to prioritize deadlines, communicate clearly, and maintain composure which is integral to our customer satisfaction and operational success.

Job Responsibilities :

• Update Customer Service Representatives regularly on order progress and status to ensure alignment between customer expectations and delivery timelines.
• Monitor and manage stock levels of parts for corrugated industry equipment, identifying when reordering is necessary.
• Process customer orders for parts from around the world, with the goal of fulfilling most orders within 10 days.
• Communicate effectively with both internal teams and external customers to resolve problems quickly and keep all parties informed.
• Maintain detailed notes on order status in the inventory tracking system to ensure accurate information is always available.
• Check and respond to customer emails in a timely manner, participating in the rotation for managing the shared inbox.
• Remain calm and focused in a fast-paced environment with multiple simultaneous demands and activities.
• Verify received items against purchase orders and maintain accurate inventory counts.
• Stay informed about engineering or product changes that affect parts inventory and adjust ordering accordingly.
• Support customers with parts needs for equipment, including legacy systems that may be decades old, ensuring minimal downtime for their operations.

Education and Experience Requirements :

Barry-Wehmiller is an equal opportunity employer. M / F / D / V This organization uses E-Verify. Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and / or skills assessments.