Lead Customer Diagnostics Engineer

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Overview

All activities relating to enhancing services technology integrating customer data, or capturing engines / products reliability, availability, maintenance, safety and other performance parameters. Includes hourly, nonexempt and exempt employees as well as manager roles responsible solely for these activities. Impacts departmental operations and responsible for planning / execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Roles and Responsibilities

• Provide accurate and timely technical assistance to airline customers in the proper operation, maintenance, and troubleshooting of engines.
• Drive fleet stability, minimize significant events through active analysis / review of fielded engine performance with customers, cross-functional engineering, and product line teams.
• Lead and engage team members on complex processes.
• Develop and drive key strategic initiatives to improve the effectiveness and value of Fleet Support diagnostic services.
• Develop, improve, and drive execution of processes using FLIGHT DECK methodologies.
• Identify product failure trends and assist in identifying probable root causes.
• Provide effective training to airline customers to improve their utilization of the self-service diagnostic tools.
• Seeks out advancement of current engine diagnostic capabilities and services to enhance airline customer satisfaction, including developing new and improving existing detection analytics.
• Provide front-line technical response to airline customer inquiries, identifying potential problems and coordinating troubleshooting activities with numerous internal organizations, minimizing excessive maintenance burden to the customer through key airline customer calls.
• Develop and capture technical problem-solving knowledge, communicating with other organizations to enable effective resolution of airline customer problems and inquiries.
• Interpret aircraft and engine manuals and service bulletins.
• Manage communication with external customer and internal organizations at all levels to ensure effective product support and customer satisfaction, and to enhance the GE image.
• Distribute information on airline customer issues so that all members of the customer support team share common understanding and objectives.
• CFM Specific Tasks : Key airline customer relationship owner as Diagnostic Engineer for the CFM fleets; develops and maintains analytics in support of the CFM product lines working with GE and Safran engineering teams; leads connection with Safran and works on joint projects across multiple global site locations.

Required Qualifications

Desired Characteristics

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided : Yes

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