Scaled Success Manager

Join the Sweatpals Fitness Revolution!

Position : Scaled Success Manager

Location : Austin, Texas (Preferred) | Remote (Considered)

Reports to : VP of Growth

Compensation : $110,000 - $130,000 OTE + competitive equity

About Sweatpals

Sweatpals is redefining how fitness communities connect and thrive - the next evolution in how the world works out! We're a community-first fitness platform turning workouts into social adventures, connecting hundreds of thousands of "Pals," hosts, and gyms through events, memberships, and social features. Backed by a16z, Kevin Hart, and other world-class investors, including Patron and Pear VC.

We believe fitness should be joyful, social, and inclusive not just a solo grind. From run clubs and beach pilates to pickleball leagues and cold plunge socials, Sweatpals turns everyday workouts into meaningful social experiences. We empower local leaders to grow their communities from side hustles to full-time, even million-dollar businesses, with comprehensive tools for ticketing, bookings, memberships, marketing, and POS.

Our mission? Making fitness more social, accessible, and rewarding for everyone across hundreds of cities nationwide. As we scale, design is at the heart of how we stand out - we're creating a vibrant, social, and trend-setting platform at every touchpoint.

The Opportunity : Scale Success Through Technology & Automation

We're seeking a highly technical Scaled Success Manager to revolutionize how we onboard, educate, and retain thousands of fitness community hosts. This role sits at the intersection of customer success, marketing automation, and product-led growth. You'll architect scalable systems that deliver personalized experiences at scale, turning our platform into a self-serve powerhouse while maintaining the human touch that makes Sweatpals special.

This is a unique opportunity to build the infrastructure that will support our next phase of hypergrowth - from hundreds to tens of thousands of communities. You'll own the entire host lifecycle marketing strategy, develop AI-powered success systems, and create the educational content that empowers hosts to build thriving businesses.

The Role

As our Scaled Success Manager, you'll be the architect of our one-to-many success motion, building automated yet personalized journeys that guide hosts from signup to success. You'll leverage cutting-edge tools and AI to create experiences that feel magical while operating at massive scale.

What You'll Own

Host Lifecycle Marketing Excellence

• Design and implement sophisticated lifecycle campaigns using Amplitude, Vitally and Customer.io to maximize time-to-value and lifetime value
• Build segmented journeys for different host types, with special focus on PLG (product-led growth) communities
• Create behavioral triggers that identify expansion opportunities, churn risks, and engagement milestones
• Develop multi-channel campaigns across email, SMS, push notifications, and in-app messaging

Self-Service Onboarding Architecture

AI-Powered Host Success

Sweatpals University Management

Cross-Functional Leadership

Technical Infrastructure & Automation

What You'll Learn and Achieve

Year One Milestones

Skills You'll Develop

Career Growth Trajectory

This role positions you at the forefront of the scaled success revolution. As we grow, you'll have opportunities to build and lead a team, expand into Head of Lifecycle or VP of Success roles, or pioneer new growth initiatives across the company.

What You Bring

Required Experience & Skills

Bonus Points

Success Metrics

You'll be measured on your ability to drive measurable impact across our scaled success motion :