Desktop Administrator- OnsiteCruiTek, LLC • Farmington Hills, MI, US
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Desktop Administrator- Onsite
CruiTek, LLC • Farmington Hills, MI, US
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- serp_jobs.job_card.temporary
job_description.job_card.job_descriptionProvide onsite or remote support for desktops, laptops, printers, and other end-user devices Install, configure, and maintain operating systems and software applications Troubleshoot hardware and software issues, escalating complex problems as needed Perform routine maintenance and upgrades on IT equipment if needed Maintain accurate documentation of issues, solutions and asset inventory using the ITSM tool Collaborate with remote IT teams – Service Desk and engineers to ensure consistent service delivery Assist with onboarding and offboarding processes, including device setup and recovery Ensure compliance with IT policies and security protocols Collaborate with cross-functional teams and operate as "smart hands" to ensure the smooth operation of IT systems Contribute to the Knowledge Base with updates to existing articles and generation of new articles Provide excellent user support via phone, email or in person. 1-4 years in a desktop administration role or at least 4 years in a Service Desk environment Knowledge of Active Directory and M365 tools and processes Experience with Teams Voice or other VOIP solutions Familiarity of Citrix and AVD virtualization technologies Hands-on experience with user endpoints such as laptops, desktops, printers, scanners, and other peripherals ITIL knowledge including Incident, Service Request and Problem and Change Management Occasionally act as an escalation point for Critical outages outside of standard business hours Experience with ServiceNow is a plus Network (Palo Alto and Arista) troubleshooting experience is preferred Ability to drive and reliable transportation Network+, A+, Security+ certifications are preferred
Desktop Administrator- Onsite Target Salary 50K when Perm
Day Shift Monday-Friday-Onsite (Zip 48335) 3 Month Contract to Hire Great Company Unlimited Growth Paid Certs
- Jr / Mid Position
- Customer Facing Professional
- MSP experience would be great
- Healthcare Experience would be great
- A+ or other Certs would be great
Description
We are seeking a skilled and customer-focused Desktop Administrator to provide technical support and maintenance for end-user computing devices, peripherals, and software. The ideal candidate will have hands-on experience troubleshooting hardware and software issues, setting up workstations, and ensuring optimal performance of IT systems in a corporate environment.
Responsibilities
Requirements
Certifications
J-18808-Ljbffr
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Desktop Administrator • Farmington Hills, MI, US