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Quality Manager
Quality ManagerCAREL • Manheim, PA, US
Quality Manager

Quality Manager

CAREL • Manheim, PA, US
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Overview

Quality Manager role at CAREL

CAREL USA, Inc. is an innovative, high-tech company offering professional development and skills enhancement opportunities, with operations in the Americas, Asia Pacific, Africa and Europe. CAREL designs products to deliver energy savings and reduce environmental impact through advanced technologies and tailored services.

Position Summary

The Quality Manager is responsible for driving the quality strategy and ensuring the consistent application of quality systems across all sites in the region. This role leads initiatives to improve product quality, ensure regulatory compliance, reduce quality-related costs, and strengthen customer satisfaction. The role requires cross-functional collaboration with manufacturing, engineering, supply chain, and corporate quality teams in a matrixed global environment.

Key Responsibilities

  • Lead the development, implementation, and continuous improvement of quality systems aligned with global policies and ISO 9001 standards.
  • Oversee all QA / QC activities for multiple manufacturing sites, including internal audits, supplier quality management, and customer complaint resolution.
  • Define and track KPIs to monitor and improve product and process quality across all facilities.
  • Collaborate with plant managers and engineering teams to ensure robust root cause analysis and implementation of effective corrective / preventive actions (CAPA).
  • Drive standardization of quality processes, documentation, and reporting across regional operations.
  • Lead quality readiness for new product introductions and customer audits.
  • Manage supplier quality processes, including audits, incoming inspection, and nonconformance management.
  • Partner with local and global procurement and supply chain teams to develop and improve supplier performance and resolve recurring quality issues.
  • Foster a culture of quality awareness and continuous improvement through training and coaching.
  • Ensure compliance with customer, regulatory, and industry-specific requirements.
  • Participate in global quality projects and represent North America in corporate quality forums.

Qualifications

  • Bachelor's degree in engineering, Quality Management, or related field; advanced degree or certifications (e.g., Six Sigma, ASQ CQE / CQM) preferred.
  • 8+ years of experience in quality management roles within a manufacturing or industrial environment.
  • Strong background in supplier quality, including vendor qualification, audits, performance improvement, and corrective actions.
  • Proven experience in matrix organizations, managing complex reporting lines and aligning with global and regional stakeholders.
  • Demonstrated success managing quality systems and teams across multiple sites.
  • In-depth knowledge of ISO 9001 and experience with various types of audits (internal, customer, third-party).
  • Proficient in quality tools and methodologies such as FMEA, SPC, MSA and Lean.
  • Strong leadership, communication, and cross-functional collaboration skills.
  • Willingness to travel to sites and suppliers across North America.

    • Supervisory Responsibilities

  • Recruit, hire, and train quality staff to ensure compliance with procedures and foster a culture of quality.
  • Oversee daily workflows, schedules, and resource allocation within the QA department.
  • Conduct performance evaluations and provide coaching, feedback, and development opportunities.
  • Manage disciplinary actions and terminations in accordance with company policy and applicable laws.

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Quality Assurance

    • Industries

  • Appliances, Electrical, and Electronics Manufacturing

    • J-18808-Ljbffr

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    Quality Manager • Manheim, PA, US