IT Field Service Technician

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Field Service Technician to join our team.

UBEO is a distributor / servicer of document equipment and software solutions.

Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers.

UBEO specializes in electronic document management software and integrations.  The primary responsibilities of this position is as follows :

• Department :  Service  Reports To :  Field Service Manager   FLSA Status :   Full Time / Non-Exempt Purpose This position is an intermediate level technician capable of a full workload.

The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products, thereby influencing the sale of office product equipment that is offered by UBEO BUSINESS SERVICES.  Responsibilities Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction Manage the utilization of assets and resources to achieve targeted financial results and create superior value for UBEO BUSINESS SERVICES and our customers Analyze customer needs, recognize business opportunities, and influence sales volume growth Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional Complete all administrative aspects of the job on time and error-free  Provide accurate feedback with call close information, parts usage reporting, and customer meter readings Perform other activities that support UBEO BUSINESS SERVICES and our service organization Supervision   Supervised Contacts Internal :

Our comprehensive benefits package includes :