DIRECTOR OF HOSPITALITY EXCELLENCE - NATIONAL ACCOUNTS

Director Of Hospitality Excellence - National Accounts

The Director of Hospitality Excellence - National Accounts is a strategic leadership role responsible for leveraging existing hospitality platforms, customized to align with each National Contract. This individual will work with the team to operationalize the hospitality program promoting overall customer client and employee experience. This role requires deep experience in food service operations, a strong understanding of B&I client & retail needs, and a passion for building long-term customer relationships.

While this role involves significant travel across the U.S., the ideal candidate will reside in the Pacific Northwest or Southwest region. Proximity to key business hubs in this area will support efficient travel and alignment with regional operations.

Key Responsibilities

• Own the hospitality cultural planning, in close collaboration with the Corporate VP of Hospitality and Regional Champions, Brand Strategy VP, and on-site leadership team.
• Lead, mentor, and develop a high-performing customer service team, fostering a culture of accountability and excellence.
• Assisting in drafting and driving Nudge content (video & written) adoption.
• You will have a deep understanding of hospitality and the ability to train our teams to engage with guests in a warm, friendly way and genuine manner.
• Drive initiatives that positively impact the customer and employee experience.
• Directs the deployment of the Hospitality strategy and initiatives.
• Develop strong working relationships and partnerships with internal departments to support operations, culinary, human resources, and marketing / communications as well as client and vendors.
• Develop, communicate, and execute hospitality training efforts, measurement of guest experience and initiatives that enhance team culture, ensuring achievement of core objectives are progressing using measurable milestone.
• Identifies improvement opportunities by staying current on customer / industry trends.
• Represents the company in a courteous, efficient, and friendly manner in all customer and employee interactions.
• Provide regular reporting and insights to clients on service performance and improvement initiatives.
• Monitor KPIs and service metrics to ensure performance standards are met or exceeded. Develops action plans based on facts to improve quality of service.
• Participate in associate recognition programs and employee engagement initiatives.
• Professionally represent portfolio at sales presentations, leadership meetings and campus events.

Qualifications

Key Competencies

Apply to Eurest today!

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Eurest are offered many fantastic benefits including medical, dental, vision, life insurance / AD, disability insurance, retirement plan, paid time off, holiday time off (varies by site / state), associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts (FSAs), paid parental leave, and personal leave.