Director of Resident Services

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ABOUT US

The San Francisco Housing Development Corporation (SFHDC), founded 37 years ago, is a

nonprofit advancing housing stability, economic mobility, and racial equity in San Francisco's

low- and moderate-income communities of color.

SFHDC has completed over 1,700 aƯordable homes across 19 projects, with five additional

developments underway that will add 800 units, bringing the portfolio to more than 2,500

aƯordable homes across 24 projects by late 2026.

Our programs include :

• Financial Empowerment – serves 1,000+ clients annually with credit repair, rental readiness, and first-time homebuying support.
• Economic Development – advances Black entrepreneurship, operates In The Black retail marketplace, and delivers 600 free meals weekly to low-income households in San Francisco.
• Resident Services – supports 14 aƯordable housing communities (including two senior-only properties) across five core pillars : housing stability, education, economic mobility, health, and public safety.

POSITION SUMMARY

The Director of Resident Services & Programs provides leadership and strategic direction for

SFHDC's resident support services, ensuring programs meet the needs of low-income families,

seniors, and individuals, while advancing the organization's mission of housing stability, equity,

and community empowerment. The Director oversees day-to-day planning, operations, and

reporting while building a high-performing team—currently 11 staff and projected to expand to

18 by mid-2026.

This role offers a unique opportunity to shape services across SFHDC's expanding

affordable housing portfolio and advance resident well-being citywide and beyond,

including two new projects with Permanent Supportive Housing.

As part of SFHDC's management team, the Director contributes to the agency's strategy,

growth, and impact measurement, and collaborates closely with the Mayor's Office of Housing

and Community Development (MOHCD), property management, and community partners.

KEY RESPONSIBILITIES

Strategic Leadership & Team Management

Lead the Resident Services team while serving as a key member of SFHDC's senior

leadership, ensuring high-quality program delivery, and contributing to agency-wide

strategy and resource development.

Supervise, mentor, and develop Co-Managers and Coordinators while fostering a

collaborative, compassionate, and accountable culture that empowers staff and

supports resident self-suƯiciency and community well-being.

Strengthen team performance and compliance by designing systems that improve

communication, data tracking, and service consistency while embedding

accountability, monitoring, and audit readiness across sites.

Lead strategic planning to strengthen Resident Services in San Francisco and explore

expansion into surrounding Bay Area counties, positioning SFHDC as a regional leader

in resident-centered innovation and service delivery.

Champion a resident-centered approach, ensuring services are responsive to

community needs and rooted in equity and empowerment.

External Partnerships & Accountability

Cultivate strong partnerships with MOHCD, property management teams, developers,

and community-based organizations to ensure resident services align with regulatory

mandates, contractual obligations, and community needs.

Represent SFHDC with government, philanthropic, and housing partners to safeguard

credibility and position the organization as a trusted regional leader through

transparency, compliance, and collaborative impact.

Leverage partnerships to expand resources, strengthen community-based services, and

secure funding opportunities that advance resident well-being and organizational

sustainability.

Engage with citywide initiatives and regional coalitions to elevate SFHDC's voice in

shaping aƯordable housing and resident services policy.

Negotiate and manage contracts, MOUs, and partnership agreements while ensuring

fiscal, contractual, and audit compliance, proactively addressing risks and gaps in

documentation or reporting.

Lead the annual budget process for the Resident Services Department, including

development, forecasting, and management of operating budgets in close collaboration

with the Finance team.

Collaborate on grants and proposals by providing accurate data, outcome reporting,

and resident impact stories, while ensuring resources are used eƯectively to maximize

community benefit.

Develop innovative funding and reporting strategies to demonstrate impact, strengthen

sustainability, and align resources with long-term organizational goals.

QUALIFICATIONS

Bachelor's degree in Social Work, Public Administration, Nonprofit Management, or

related field required.

5–7 years of progressive leadership in resident services, aƯordable housing, or

community development.

Proven success supervising geographically dispersed staƯ and managing multi-site

Strong knowledge of affordable housing systems and service models, with proven

Direct experience working with residents facing complex needs (homelessness, mental

health, recovery, chronic illness).

Budget management and resource allocation expertise.

Deep commitment to equity and social justice, with experience serving BIPOC,

immigrant, and historically marginalized communities.

COMPENSATION & BENEFITS

Salary Range : $100,000–$120,000 annually, commensurate with experience. Reports to the Chief Operating Officer; supervises 3 Co-Managers and indirectly eight staff

Benefits include :

Health, dental, and vision insurance (100% employer-paid for employees; 40%

$500 / month health stipend for employees who decline coverage (to a 401(k) or

403(b)).

Retirement : 401(k) or 403(b) with dollar-for-dollar employer match up to 3% of

Group life and disability insurance (employer-paid).

Paid Time off : 14 holidays, 10 vacation days, 12 sick days annually (up to 36

Location : San Francisco (office-based with site travel)

Schedule : Full-time, primarily weekdays with occasional evenings / weekends

SFHDC is an Equal Opportunity Employer committed to equity, diversity, and inclusion.

Seniority level

Seniority level

Director

Employment type

Employment type

Full-time

Job function

Job function

Other

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