Implementation Coordinator

Scope of Responsibilities

Provide guidance and insight during the building of new benefits, while providing top level service to ProAct clients. Work under direct supervision and follows standard procedures to accomplish assigned tasks.

Job Summary

Facilitate and implement the setup and support of new ProAct client benefits for all aspects of customer service, account management, and quality assurance. Act as an internal resource for other departments for maintaining integrity of benefit designs.

Job Duties

• Document, manage, and execute benefit designs for new ProAct business in all appropriate systems.
• Assist in processing and implementing benefit changes and / or updates for existing ProAct business in all appropriate systems.
• Assist in performing quality assurance audits on a regular basis to measure client satisfaction.
• Maintain client information integrity within all appropriate systems.
• Assist Custom Service Representatives and Account Resources in the resolution of customer service issues, requiring additional support, to ensure complete client satisfaction.
• Coordinate, maintain, and manage the distribution of member mailings and welcome materials.
• Interface with various external business partners, as needed, for benefit / program development and problem resolution.
• Responsible for completing all mandatory and regulatory training programs.
• Perform other duties as assigned.

Education

Experience

Special Conditions of Employment

Compensation

$18.00-19.00 per hour.

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.

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