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Electronics Tech Support Engineer (Medical Devices)

Electronics Tech Support Engineer (Medical Devices)

ADVANCED INSTRUMENTATIONS INCMiami, FL, US
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Job Description

Job Description

Job Description :

The Electrical Tech Support Engineer will provide in-house and on-site customer service, training, and support on all medical, hospital and surgical equipment.

Responsibilities :

  • Primary responsibilities include supporting Customers and Dealer Network by way of providing training, troubleshooting, repair, and preventive maintenance.

Specifically :

  • Support Dealer Network and Customers by helping them to diagnose problems and offer options for resolution.
  • Communicate and coordinate repair activities / training with Suppliers.
  • Prepare and maintain accurate service records / transactions of work performed.
  • Represent the company in a service role and take responsibility for customer satisfaction. Increase customers’ loyalty by professionally communicating with them.
  • Respond to customers’ requests promptly and provide solutions within the entitled response time.
  • Support the Sales Team with Product Training.
  • Assist Sales Team with service and training of equipment to Customers and Dealer Network in-house or at customer sites.

    • Required skills :

  • Bachelor’s degree or equivalent in Electrical, Electronic, or Biomedical Engineering.
  • At least two years’ experience as a service / support person resolving issues.
  • Excellent technical troubleshooting / repair skills for medical equipment.
  • Strong customer services skills including strong verbal, written and interpersonal communication.
  • Self-motivated. Must have ability to work independently.
  • Willing to travel overseas.
  • Bilingual English / Spanish (Mandatory).
  • Must reside in South Florida. Not applicable to international candidates.
  • The company reserves the right to add or change duties at any time.
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