Transaction Analyst

Transaction Analyst

The Transaction Analyst is responsible for verifying all payments and adjustments are posted correctly on accounts which can be either manually or electronically posted. Also verifies batch totals to bank totals.

Essential Functions

• Use AIDET when greeting patients / customers either on the phone or in person.
• Assist patients / customers with the concerns and questions on all bills from WMMC and WMMC clinics, as assigned.
• Trend claim denials, advises supervisor of trends in order to improve processes with the department.
• Continuously reviews work processes in functional areas of responsibility to improve operational performance.
• Able to balance to cash / batch totals as well as adjustment totals to keep error rate below 0.05%.
• All messages left before 330PM Monday through Friday must be returned with 2 hours.
• Handle inquiries from patients / customers as needed after identification has been verified.
• Assist co-workers as needed / requested.
• Maintain a positive rapport with all customers.
• Appropriately handles telephone and email communications.
• Support the Medical Center's Mission / Vision / Philosophy positively.
• Maintain regular and predictable attendance.
• Perform other essential duties as assigned.

Education / Experience / Skill Requirements

Physical / Mental Requirements