Telecommunications Expense Management (TEM) System Administrator

Overview

Job Purpose

The Telecommunications Expense Management (TEM) System Administrator is responsible for the day-to-day operation, maintenance, and optimization of the organization's TEM platform. This role involves managing telecom invoices, ensuring accurate cost allocation, identifying cost-saving opportunities, maintaining inventory and contracts, and acting as the liaison between telecom vendors and internal stakeholders.

Responsibilities

Administer and maintain the TEM system, ensuring data accuracy and system availability.

Load, validate, and reconcile telecom invoices across all services (e.g., voice, data, and Hosting).

Monitor and analyze telecom usage and expenses to identify discrepancies, savings opportunities, and billing errors.

Maintain and update telecom inventory, including circuits, services, and contracts.

Support procurement activities including contract tracking, renewals, and RFP support.

Collaborate with Finance and Accounting to ensure accurate chargeback allocation and reporting.

Manage vendor relationships and coordinate dispute resolution and service adjustments.

Develop and generate custom reports and dashboards to support business decisions.

Provide training and support to end users of the TEM platform.

Assist with implementation of new telecom technologies and system integrations.

Recommend process enhancements to improve system reliability and efficiency.

Identify opportunities to streamline TEM processes, automate tasks, and improve overall efficiency through scripts and automation where possible.

Knowledge and Experience

Bachelor's degree in Business, IT, Telecommunications, or a related field (or equivalent experience).

3+ years of experience in telecommunications expense management, telecom billing, or related roles.

Strong understanding of telecom services, invoices, and billing structures.

Experience with TEM platforms (e.g., Tangoe, Calero, Sakon, Cass, or similar).

Proficient in Excel and data analysis; familiarity with reporting tools is a plus.

Strong understanding of data processing workflows, invoice lifecycle, and system integrations.

Proficiency with databases (SQL), file management (SFTP, flat files, XML, etc.), and automation scripting.

Excellent attention to detail and organizational skills.

Strong interpersonal and communication skills, with ability to interact with technical and non-technical stakeholders.

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