M365 Support Engineer I

Are you passionate about Microsoft 365 and eager to grow in a dynamic, fast-paced environment? iT1 , a nationally recognized technology solution provider headquartered in Tempe, AZ, is looking for a talented M365 Support Engineer I to join our award-winning Consulting team.

At iT1, we don't just deliver cutting-edge IT solutions—we foster a culture of innovation, collaboration, and continuous learning. With over a decade of recognition as one of Arizona's Best Places to Work , we're proud to offer a workplace where your skills are valued, your growth is supported, and your contributions make a real impact.

This is your chance to work alongside some of the most skilled engineers in the country, gain exposure to top-tier technologies, and be part of a team that's shaping the future of IT consulting and managed services.

• Research, resolve, and respond to internal and client issues within scope of the NOC team's responsibilities in a timely manner, to provide best in class support for iT1's Managed Service Clients.
• Deploys the release of new technologies as well as designs, installs, configures, maintains, and performs testing of server operating systems, networks, and related utilities and hardware.
• Troubleshoots problems as reported by users, supporting Web access and electronic messaging services, and maintaining a secure systems environment.
• Provides infrastructure solutions based on application needs and anticipated growth, install new servers and maintain the infrastructure.
• Maintains, monitors, and supports the infrastructure environment and / or facilities.
• Coordinates and works on multiple cross-functional base work initiatives and projects.
• Diagnoses and resolves complex hardware, software, and connectivity problems.
• Supports multiple systems or applications of medium to high complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility.
• Monitor's ticketing queue and responds to service requests or incidents.
• Installs, configures, and maintains approved hardware and software components.
• Adjusts bandwidth on a daily or weekly basis.
• Provides support for connectivity or related network / communication issues for the user community.
• Act as an escalation point for level I and II engineers for Client issues
• Engage in professional service projects as needed
• Travel as needed to conduct on-site installations or site surveys related to infrastructure

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