SENIOR LEAD, HR AI & PROCESS AUTOMATION

Position Overview

This role will be responsible to spearhead the integration of artificial intelligence, robotic process automation (RPA), and intelligent workflows within HR functions, ensuring continuous innovation and operational excellence.

This role guides a multidisciplinary team to support the transformation of HR operations, ensuring seamless integration of digital technologies with an emphasis on Oracle-based AI solutions, modern case management platform, and enterprise knowledge management.

Responsibilities

• Develop and implement a comprehensive strategy for AI, case management, and knowledge management platforms and process automation within HR, aligned with company goals and the broader technology roadmap.
• Identify opportunities to reimagine and streamline HR processes through automation, predictive analytics, and emerging technologies.
• Lead the creation and execution of the automation enablement roadmap, establishing benchmarks, KPIs, and performance metrics.
• HR AI Technology Enablement : Evaluate, select, and implement AI-powered HR technology solutions, platforms, and tools.
• Serve as a subject matter expert for AI / automation technologies within HR, providing thought leadership and technical guidance.
• Collaborate with IT, HRSS Technology & Solutions, HR business partners, Center of Excellence and external vendors to ensure seamless system integration and data integrity.
• Direct the end-to-end digital case & knowledge management platforms, process, ensuring data integrity, process compliance, and superior employee experience.
• Process Optimization & Innovation : Analyze existing HR business processes to identify inefficiencies, bottlenecks, and areas for automation.
• Design, pilot, and scale intelligent process workflows that enhance HR service delivery and employee engagement.
• Continuously monitor industry trends, regulatory requirements, and technological advancements to inform innovative strategies.
• Project management : Oversee the end-to-end delivery of complex AI and automation projects within HR, ensuring projects are completed on time, within scope, and on budget.
• Manage project resources, timelines, and stakeholder communications.
• Drive agile methodologies and best practices in change management to maximize adoption and minimize disruption.
• Risk Management & Compliance : Ensure all automation initiatives comply with relevant legal, regulatory, and ethical standards, including data privacy and cybersecurity requirements.
• Develop and enforce governance frameworks and controls to manage risks associated with AI and process automation.
• Measurement & Reporting : Establish and track key performance indicators to evaluate the effectiveness of AI and automation initiatives.
• Report progress, challenges, and outcomes to executive leadership, using data-driven insights to demonstrate value and guide future investments.
• Continuously refine measurement frameworks to capture both quantitative and qualitative impacts.
• Vendor Management : Manage relationships with Oracle, service vendors, and third-party solution providers to ensure value delivery, system reliability, and timely support.

Required Qualifications

Success Measures

Preferred Skills & Attributes

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