AT&T Customer Service Representative

Elevate Team is a results-driven marketing and customer engagement company dedicated to connecting brands with businesses in meaningful ways. We specialize in creating strategies that combine precision, creativity, and hands-on outreach, ensuring every interaction delivers measurable outcomes. With a strong emphasis on clarity, accountability, and actionable insights, we equip our teams to thrive in dynamic environments while consistently exceeding expectations.

As an AT&T Customer Service Representative with Elevate Team, you’ll play a critical role in delivering exceptional experiences to our businesses and customers. This AT&T Customer Service Representative role involves someone who is not only knowledgeable about technology and AT&T products but also genuinely passionate about helping people. You will engage directly with customers, listen carefully to their needs, and provide solutions that improve their lives and strengthen their relationship with AT&T. You will have the opportunity to educate customers about new features, resolve concerns, and ensure satisfaction at every step. The ideal AT&T Customer Service Representative candidate thrives in a fast-paced, goal-oriented environment, embraces challenges with a positive attitude, and takes pride in turning every interaction into a meaningful, memorable experience.

AT&T Customer Service Representative Responsibilities :

• Transform customer questions into clear solutions and resolve issues efficiently to ensure satisfaction.
• Develop deep expertise in AT&T products and services to provide accurate guidance and recommendations.
• Manage accounts and assist with billing inquiries, maintaining accuracy and attention to detail.
• Troubleshoot technical problems and guide customers toward effective, timely solutions.
• Identify opportunities to introduce customers to additional AT&T products and services that meet their needs.
• Maintain thorough and organized customer records in accordance with company standards.
• Collaborate with fellow AT&T Customer Service Representatives to deliver consistent, high-quality customer experiences.