Home Study / Post Release Study Spanish Speaking Case Aide - SIGN-ON BONUS

SIGN ON BONUS JOB SUMMARY The Case Aide is a member of the Unaccompanied Children Home Study and Post-release Service (HSPRS) team, designated to support the community-based home visitation and case management functions of the HSPRS program.

The Case Aide is responsible for providing daily administrative and social service support to the HS / PRS case managers.

The Case Aide will research community resources, screen and identify organizations that serve immigrant youth, and ensure comprehensive documentation of all communication and support services provided to the clients of HSPRS program.  The Case Aide works directly with the case management team and Lead Case Manager to ensure that services provided to immigrant youth are in accordance with expectations, policies and procedures determined by the Office of Refugee Resettlement (ORR) and Board of Child Care best practice standards for assessing the safety and ongoing stability of youth and families.   DUTIES & ESSENTIAL JOB FUNCTIONS   Engage in direct contact with clients, communicating with them on an at least monthly basis to ensure their continued safety, stability and wellbeing.

Delivers post-release follow up services through phone calls, in person and virtual contacts conducted with clients.  This includes but is not limited to maintaining monthly contact with recently released clients for up to 6 months, unless the case is sufficiently stable to close sooner.

Accompany case managers to client home visits.   Identify appropriate community resources, ensuring they are culturally and linguistically appropriate.

Assist clients to access culturally relevant community services, providing referrals and assistance with completing applications and referral forms.

Assist with creating, filing, closing and overall daily maintenance of client records in BCC’s electronic health record (Cx360) and the UC Portal.  Ensure assigned case records meet documentation standards as defined by both federal and state regulations.

Provide administrative support and assistance in compiling program data and service outcomes information to the Lead Case Manager and Program Director.  Assists in the timely documentation, submission, and data entry of Serious Incident Reports (SIR) and Notifications of Concern (NOC).  Collaborates with the Lead Case Manager and Program Director in drafting and submitting quarterly program performance reports.  Complete required documentation and reports within the defined timelines.

Ability to respond effectively to a fast-paced work environment, to include but not limited to, comprehension and implementation of frequent policy updates, procedure changes and data requests.

Demonstrates knowledge of and familiarity with both Board of Child Care and Office of Refugee Resettlement Policy and Procedures relating to the care and supervision of Unaccompanied Children.

This includes knowledge of legal background and authority governing the practice as related to working with Unaccompanied Children.

Obtain and maintain certification as a “user” in required federal databases, including but not limited to the UC Portal.

Obtain and maintain certification as a “user” in BCC’s electronic health record software system, Cx360.

Identify supervision and / or professional training needs to supervisor as they arise.

Provide support to the Post-Release Service case referral and acceptance process, including helping case managers with case documentation and maintenance of client information in Cx360.

Performs other duties as assigned.   BASIC COMPETENCIES Education and Experience :

• A high school degree; One year experience working in a social service environment One year of experience in a professional office environment ; Fluent in both English and Spanish.   Knowledge Requirements : Knowledge of behavior patterns of youth and methods of modifying behavior.

Understanding group dynamics and sensitivity to individual members of the group.   Skills and Abilities Needed :