Infrastructure Operations Engineer

At Zelis, we Get Stuff Done. So, let's get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

As an Infrastructure Operations Engineer, you will play a crucial role in maintaining and optimizing our data center operations. You will be responsible for managing and supporting our VMware environments, Dell compute and storage equipment, Windows & Linux operating systems, and various data center equipment. This position requires a proactive and detail-oriented individual with a strong technical background and a passion for on-premise infrastructure engineering and promoting operational excellence.

Please note : this position requires candidates to live within a commuting distance from our data center based in Kansas City, MO.

Key Responsibilities :

VMware Management : Configure, maintain, and troubleshoot VMware environments to ensure optimal performance and availability.

Dell Compute and Storage Equipment : Manage and support Dell servers and storage solutions, including installation, configuration, and maintenance.

Data Center Equipment : Oversee the Kansas City operation and maintenance of data center equipment, including power, cooling, and networking components.

Monitoring and Optimization : Enhance monitoring tools and practices to proactively identify and resolve infrastructure issues with automation.

Documentation : Write and maintain comprehensive, accurate, and up-to-date documentation of infrastructure configurations, procedures, and policies.

Collaboration : Work closely with cross-functional teams, including IT, security, and development, to support business objectives and ensure seamless operations.

Incident Response : Respond to and resolve infrastructure-related incidents and outages in a timely manner.

Continuous Improvement : Identify opportunities for process improvements and implement best practices to enhance infrastructure efficiency and reliability.

Qualifications :

Ideally, Bachelor's degree in Computer Science, Information Technology, or a related field.

Hybrid role with weekly / daily travel to Kansas City as needed.

3-5 years of experience in Infrastructure Operations, Systems Engineering, or a related field.

High Proficiency in one or more of the following : VMware, Dell compute and storage equipment, fibre channel zoning for SANs, Windows operating systems, Linux operating system distros (RHEL) and data center equipment.

Strong understanding of networking concepts including, but not limited to tcp, udp, dns, iscsi, vlans, fibre channel, vDS (Virtual Distributed Switches), and vSS (Virtual Standard Switch) in VMware vSphere.

Excellent analytical and troubleshooting skills with the ability to diagnose and resolve complex infrastructure issues with attention to detail.

Strong understanding of infrastructure best practices and industry standards.

Excellent verbal and written communication skills, with the ability to effectively collaborate with team members and stakeholders.

Ability to work in a fast-paced environment and manage multiple priorities simultaneously.

Agile / Scrum project methodologies

Preferred Qualifications :

Relevant certifications such as Microsoft Certified : Windows Server Hybrid Administrator Associate, Red Hat Certified System Administrator, VMware Certified Technical Associate (or higher), and Dell Certifications related to Servers and Storage

Experience with Compute and Storage Capacity Management

Experience with scripting language PowerShell in concert with PowerCLI for VMware, and Dell Powerstore modules.

Experience with VMWare Aria Operations

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and / or interview process, please email TalentAcquisition@zelis.com .

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.