Customer Support Manager
VirtualVocationsCorpus Christi, Texas, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Customer Support Manager to lead and develop its customer experience team.
Key Responsibilities
Manage and support a team of 20+ agents and 2 Team Leads, providing coaching and development opportunities
Build and manage a QA program to ensure high-quality support and performance improvement
Own scheduling and capacity planning to ensure full coverage and adherence to service level agreements (SLAs)
Required Qualifications
3-5 years of experience in customer experience leadership within e-commerce or similar environments
Hands-on experience with Shopify and Gorgias, with familiarity in QA and workforce tools preferred
Proven ability to build and run QA programs and coach for performance improvement
Experience in scheduling, staffing models, and SLA tracking
Strong organizational skills and a passion for delivering excellent customer experiences
serp_jobs.job_alerts.create_a_job
Customer Support Manager • Corpus Christi, Texas, United States
Job_description.internal_linking.related_jobs
Are you a talented, motivated leader fluent in both English and Spanish? Do you thrive in a retail environment and enjoy maximizing profits while providing exceptional customer service?.Rent-A-Cent...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day.
As a leading water technology company with 23...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Client Success Manager Job Duties : Train CS team in the coaching / management process for clients in regards to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 Help us succeed as our next Remote Customer Support to manage daily responsibilities with a focus on quality and efficiency, provide excellent service to customers and team members, and respond pro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 We’re looking for a Customer Support Associate to support the preparation and delivery of goods or services, coordinate tasks to ensure deadlines are met, and follow safety procedures and company p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 As a Remote Support Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone, chat, and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 As a Customer Support Specialist, you will be responsible for providing exceptional service and support to customers, including : respond to customer inquiries via phone & in person.Finance to provi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 As a Home-Based Sales Support, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone, chat, and e...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 As a Remote Customer Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phon...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 As a Remote Technical Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via pho...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
Job Title : Work From Home Customer Service Representative.As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance.You ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours Job Title : Shopper Team Member Employer : Amazon.As a Shopper Team Member at Amazon, you will be responsible for shopping and preparing customer orders for delivery.
You will use your knowledge of th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours Make an impact in the role of Remote Support Associate to follow safety procedures and company policies, assist with processing returns and exchanges, and adapt to shifting priorities and business ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 We’re looking for a PayPal Technical Support Advisor to perform responsibilities as a Technical Support Advisor.Deliver outstanding service to customers and colleagues.
Stay adaptable to changing pr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 Now hiring an experienced PayPal Customer Support Specialist to perform daily responsibilities with dedication.Ensure compliance with company and safety standards.
Work with your team to maintain ef...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 Bring your energy to the role of Aldi Customer Service Representative to manage daily responsibilities with a focus on quality and efficiency, work collaboratively across teams and departments, and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
Work From Home roles at Kelly Services cover various positions that support the company's operations remotely.Responsibilities and qualifications will vary depending on the specific role.Complete t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
- serp_jobs.job_card.promoted
Store Manager in Training
Rent-A-CenterRobstown, TX, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Support Specialist
XylemCorpus Christi, TX, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Tech Support
TradeJobsWorkforce78463 Corpus Christi, TX, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Client Success Manager
TradeJobsWorkForce78463 Corpus Christi, TX, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Remote Customer Support
TradeJobsWorkforce78463 Corpus Christi, TX, USserp_jobs.filters.remote
serp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Support Associate
TradeJobsWorkforce78416 Corpus Christi, TX, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Remote Support Specialist
TradeJobsWorkforce78463 Corpus Christi, TX, USserp_jobs.filters.remote
serp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Support Specialist
TradeJobsWorkforce78405 Corpus Christi, TX, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Home-Based Sales Support
TradeJobsWorkforce78469 Corpus Christi, TX, USserp_jobs.filters.remote
serp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Technical Support
TradeJobsWorkforce78415 Corpus Christi, TX, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Remote Customer Support Representative
TradeJobsWorkforce78411 Corpus Christi, TX, USserp_jobs.filters.remote
serp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Remote Technical Support Representative
TradeJobsWorkforce78407 Corpus Christi, TX, USserp_jobs.filters.remote
serp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Work From Home
AmazonRiviera, TXserp_jobs.filters.remote
serp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Shopper Team Member
AmazonRiviera, TXserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Remote Support Associate
TradeJobsWorkforce78408 Corpus Christi, TX, USserp_jobs.filters.remote
serp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
PayPal Technical Support Advisor
TradeJobsWorkforce78468 Corpus Christi, TX, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Online Survey Taker. Earn up to $25 per survey. - Remote
Earn HausRiviera, Texas, USserp_jobs.filters.remote
serp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
PayPal Customer Support Specialist
TradeJobsWorkforce78467 Corpus Christi, TX, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Aldi Customer Service Representative
TradeJobsWorkforce78415 Corpus Christi, TX, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Work From Home
Kelly ServicesRiviera, TXserp_jobs.filters.remote
serp_jobs.job_card.full_time